On Thursday, January 3 beginning at 5 pm, printing, copying, and scanning will be unavailable while a software upgrade is performed. We expect the outage to last about 2 hours.
This will not affect EMU at Lancaster.
If you have any questions please contact the IS Helpdesk, helpdesk@emu.edu or 540-432-4357.
password.emu.edu is currently unavailable. Users will receive an error message when attempting to login.
As of early Tuesday morning, multiple services may be affected due to a failed update procedure. Multiple systems remain inaccessible, including Moodle and other services that require network logins. We continue to work diligently to find a solution. We will update this outage with further information as it becomes available.
Monday, July 16, 5:30 AM until 9 AM is a scheduled information system outage for the Student Information System (Jenzabar EX) and myEMU. We will be installing a minor upgrade. EX will be unavailable during this time; myEMU will have limited functionality.
Please note the outage extends into business hours. We hope to minimize the amount of time the system outage extends into business hours. Our goal is to minimize disruption for faculty, staff, and students.
This outage is for only EX and myEMU. Other systems should not be affected.
If you use the EX client, please quit the client before you leave work Friday. If the client is running during the upgrade you may need to restart your computer after the upgrade for EX to work correctly.
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
7:55AM Update: myEMU is available for use — Still working on verifying EX
8:15AM Update: It is now okay to use both myEMU and EX.
Jenzabar and EMU IS are still working on verifying the update this activity will cause the system to run slower for the next hour or so.
9:00 AM Jenzabar and IS have completed the upgrade of the EX production environment
Both EX and myEMU are available for use
Over the next several days, IS will complete upgrade work related to:
The resource-intensive portion of these activities will be done after hours.
The things that are not going to excessively slow down EX for other users will be done during business hours.
25Live will be upgraded to the new release on Tuesday, June 19, 2018, starting at 9:00 p.m. E.D.T..
Notes for this release are available here.
Sat 10:25am: Update: We have resolved the issue. All student and faculty access to Moodle courses has been restored. No data was lost during the outage.
Sat 10am: Update: We have identified the source of the problem and are working on a fix.
We are currently experiencing a problem with Moodle. Students and faculty do not have access to their courses.
Wednesday, March 7, 6:00 AM to noon is a scheduled information systems outage for the Student Information System (Jenzabar EX) and myEMU. We will be installing a major upgrade. EX will be unavailable during this time; myEMU will have limited functionality.
Please note the outage occurs during business hours. We have scheduled this in close consultation with EX module managers and to occur during Spring Break. We regularly review our outage procedures to minimize disruption for faculty, staff, and students.
This outage is for only EX and myEMU. No other systems will be affected.
If you use the EX client, please quit the client before you leave work Tuesday. If the client is running during the upgrade you may need to restart your computer after the upgrade for EX to work correctly.
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
8:40 AM The EX client package is currently being deployed to users machine. Once you have received the new EX client. It is fine to start using EX.
10:30 Both my EMU and EX should be functioning. If you encounter difficulties with using EX please create a ticket at:
https://helpdesk.emu.edu/jira/servicedesk/customer/portal/4
Between 6:30 AM and 7:00 AM on Tuesday, January 9th we will be performing software updates on some of our website servers. You may notice intermittent issues accessing www.emu.edu, moodle.emu.edu, and the Broadcast Email system web-interface during this time.
The web-accessible interface of the Broadcast Email system will be unavailable during this outage. However, emails sent into the Broadcast system will continue to be processed normally, but their delivery may be delayed slightly.
Users are unable to login to SSC Campus. We have contacted support and they are working on the issue.
Early this morning network connectivity was disrupted to the south-east portion[1] of the Harrisonburg campus by a power failure in the Hartzler Library.
If you encounter problems accessing network drives or logging in, please restart your computer. If you continue to have problems after restarting, please contact the helpdesk: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).
There is a small chance that electrical repair work in the library may cause further disruption today. Facilities and IS are working to prevent that.
Thanks to Facilities staff for their quick–and early-morning–response to the power problems!
[1] Affected buildings in south-east Harrisonburg campus include: