As a follow up to the problems experienced March 18, Jenzabar needs to do additional work on the myEMU server. That will be done between 6:00 AM and 6:20 AM on March 19. myEMU will be inaccessible during a portion of that time.
6:13 AM: Maintenance work is complete
On March 18, 2019 EMU experienced difficulty communicating between the myEMU server and the J1 database server. This resulted in people being unable to lookup account balances, run PDF reports (including unofficial transcripts) using myEMU.
To resolve this issue Jenzabar restarted the myEMU server. My EMU was unavailable from 3:35 to 4:43 PM.
Tuesday. March 5 from 4:30 AM until 10 AM is a scheduled information system outage for the Student Information System (Jenzabar EX) and myEMU. We will be installing an update to EX and JICS. EX will be unavailable during this time; myEMU will have limited functionality.
We hope to minimize the amount of time the system is down. Our goal is to minimize disruption for faculty, staff, and students.
We expect to have myEMU available by 8:30 AM.
This outage is for only EX and myEMU. Other systems should not be affected.
If you use the EX client, please quit the client before you leave work Monday night. If the client is running during the upgrade you may need to restart your computer after the upgrade for EX to work correctly.
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.
This update is to install the new J1 Desktop client from Jenzabar.
10 AM 03/05/2019 Both EX and myEMU are available, although the Information Systems department is continuing to test and verify the upgrade.
To use EX you must have the new Jenzabar One Desktop client installed on your PC. The install should happen automatically. If your PC was off during the break, Jenzabar One Desktop will install a few minutes after your machine is started.
Turnitin is currently experiencing an unexpected service disruption.
During this time, instructors may be unable to mark submissions.
We invite you to track the progress of this disruption while we work to bring service back to optimum health.
https://turnitin.status.io/
On Thursday, January 3 beginning at 5 pm, printing, copying, and scanning will be unavailable while a software upgrade is performed. We expect the outage to last about 2 hours.
This will not affect EMU at Lancaster.
If you have any questions please contact the IS Helpdesk, helpdesk@emu.edu or 540-432-4357.
password.emu.edu is currently unavailable. Users will receive an error message when attempting to login.
As of early Tuesday morning, multiple services may be affected due to a failed update procedure. Multiple systems remain inaccessible, including Moodle and other services that require network logins. We continue to work diligently to find a solution. We will update this outage with further information as it becomes available.
Monday, July 16, 5:30 AM until 9 AM is a scheduled information system outage for the Student Information System (Jenzabar EX) and myEMU. We will be installing a minor upgrade. EX will be unavailable during this time; myEMU will have limited functionality.
Please note the outage extends into business hours. We hope to minimize the amount of time the system outage extends into business hours. Our goal is to minimize disruption for faculty, staff, and students.
This outage is for only EX and myEMU. Other systems should not be affected.
If you use the EX client, please quit the client before you leave work Friday. If the client is running during the upgrade you may need to restart your computer after the upgrade for EX to work correctly.
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
7:55AM Update: myEMU is available for use — Still working on verifying EX
8:15AM Update: It is now okay to use both myEMU and EX.
Jenzabar and EMU IS are still working on verifying the update this activity will cause the system to run slower for the next hour or so.
9:00 AM Jenzabar and IS have completed the upgrade of the EX production environment
Both EX and myEMU are available for use
Over the next several days, IS will complete upgrade work related to:
The resource-intensive portion of these activities will be done after hours.
The things that are not going to excessively slow down EX for other users will be done during business hours.
25Live will be upgraded to the new release on Tuesday, June 19, 2018, starting at 9:00 p.m. E.D.T..
Notes for this release are available here.
Sat 10:25am: Update: We have resolved the issue. All student and faculty access to Moodle courses has been restored. No data was lost during the outage.
Sat 10am: Update: We have identified the source of the problem and are working on a fix.
We are currently experiencing a problem with Moodle. Students and faculty do not have access to their courses.