[Updated 2:57 PM]: The problem has not occurred again since this morning. We are considering it resolved.
EMU’s external DNS service may be experiencing intermittent problems. This may cause websites to not load properly, if at all.
If you experience problems loading a webpage, or a webpage is taking significantly longer to load than usual, please wait 10-15 minutes before contacting the help desk to see if the problem goes away by itself.
Update (8/2/2023 10:51 AM): Service has been restored
Wifi is currently unavailable. Technicians are working on the issue and believe it will be resolved by 11:00am.
Update 4/24/23 3:00PM: All MFDs have been updated and outage is complete
Update 4/24/23 1:30PM: A certificate change has caused a temporary outage of copying and scanning function on some Ricoh MFDs.
Monday, April 24, 7:00AM to 7:30AM is a scheduled Information Systems outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected.
If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.
If you have questions or concerns, please email the Information Systems Helpdesk: helpdesk@emu.edu
Update (4/14/23 12:02pm): Internet has been restored
Internet is unavailable in Lehman Auditorium. Technicians are working on the issue. Access should be restored by 12:15pm.
Update (4/4/2023): This issue is resolved
There are currently issues accessing the Machform Cloud system administrative interface. We are working with our support vendor to regain access.
Update (3/14/23 3:15 pm): WiFi is now working again. If you still have trouble, please contact the Helpdesk (helpdesk@emu.edu).
The EMU Guest WiFi and EMU-iot WiFi are not working. There is a known issue that may affect some but not all.
Update (9:30 am): WiFi is now working again. If you still have trouble, please contact the Helpdesk (helpdesk@emu.edu).
WiFi on campus is currently not working. Technicians are actively working on fixing this. We will post an update as soon as we have one.
Update 3/3/23 10:37AM: Email-to-Print is working again. If you have previously submitted a job that did not go through, you should get your confirmation email today.
Email to print is currently experiencing issues. Emails are being received but are not being passed to Papercut. Please do not resend jobs.
IS is investigating and will provide an update once we know more.
Update 2/24/23 12:15PM: Email-to-Print is working again. If you have previously submitted a job that did not go through, you should get your confirmation email by 12:30
Email-to-Print is current not working for all users. IS is investigating the issue and will provide an update once we know more.
Update (8:35 am): All phones on campus should be working now.
At this point, it appears all phones on campus are not working. IS is investigating and we will update this post as soon as we know more.