Update (4/14/23 12:02pm): Internet has been restored
Internet is unavailable in Lehman Auditorium. Technicians are working on the issue. Access should be restored by 12:15pm.
Unscheduled: Machform Cloud
Update (4/4/2023): This issue is resolved
There are currently issues accessing the Machform Cloud system administrative interface. We are working with our support vendor to regain access.
Unscheduled: WiFi outage
Update (3/14/23 3:15 pm): WiFi is now working again. If you still have trouble, please contact the Helpdesk (helpdesk@emu.edu).
The EMU Guest WiFi and EMU-iot WiFi are not working. There is a known issue that may affect some but not all.
Unscheduled: WiFi outage
Update (9:30 am): WiFi is now working again. If you still have trouble, please contact the Helpdesk (helpdesk@emu.edu).
WiFi on campus is currently not working. Technicians are actively working on fixing this. We will post an update as soon as we have one.
Unscheduled: Email-to-print outage
Update 3/3/23 10:37AM: Email-to-Print is working again. If you have previously submitted a job that did not go through, you should get your confirmation email today.
Email to print is currently experiencing issues. Emails are being received but are not being passed to Papercut. Please do not resend jobs.
IS is investigating and will provide an update once we know more.
Unscheduled: Email-to-Print not working
Update 2/24/23 12:15PM: Email-to-Print is working again. If you have previously submitted a job that did not go through, you should get your confirmation email by 12:30
Email-to-Print is current not working for all users. IS is investigating the issue and will provide an update once we know more.
Unscheduled: Phones are not working
Update (8:35 am): All phones on campus should be working now.
At this point, it appears all phones on campus are not working. IS is investigating and we will update this post as soon as we know more.
Unscheduled: Broadcast Messaging System
Update 1/24/23 8:00PM – Broadcast messaging functionality has been restored.
Original – Sending broadcast messages from Gmail or another web client is currently not functional and IS is investigating. In the meantime, broadcast messages should be sent from the broadcast messaging web interface (emu.edu/broadcast)
Internet outage Saturday, January 7, 9 am – 1 pm
On Saturday, January 7 from 9 am to 1 pm, Information Systems plans to replace a device involving EMU’s internet connection. During the outage, most network services will NOT be available from on-campus in Harrisonburg as well as Lancaster offices, including telephone service.
If you are off-campus, most services will remain available, including Google and Moodle, among others, however you will not be able to use a VPN to connect back to campus.
If you have questions please contact helpdesk@emu.edu
Scheduled: Papercut Upgrade 1/4/23 7:30AM-8:30AM
Update 1/4/23 8:15AM: Upgrade was successful, printing functionality restored.
Wednesday, January 4, 7:30AM to 8:30AM is a scheduled Information Systems outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected.
If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.
If you have questions or concerns, please email the Information Systems Helpdesk: helpdesk@emu.edu