During the 2025-26 year, IT will be upgrading all of the wireless access points. The upgrades will be announced in advance and should not be disruptive to users in the building. Below you can see a list of all the EMU buildings with either the completed status or the scheduled deployment date.
Scheduled 11/4 myEMU, Powerfaids, J1
SIS servers will be shut down this evening for a brief period for maintenance shortly after 8 PM. Services on the SIS servers will be unavailable while the server is down. The outage is expected to be very brief. But active database session will be disrupted. J1, PowerFAIDS … users may need to relogin after the work is completed.
Scheduled myEMU, Powerfaids, J1
8:47 PM: Work is complete.
SIS servers will be shut down this evening for a brief period for VMware maintenance starting at 8 PM. Some SIS will be unavailable while the server is down. Users will not be able to use J1 Web, myEMU, and some other applications relying on the SIS servers.
Unscheduled: Microsoft outage
There is an ongoing worldwide outage affecting some of Microsoft’s services, including how you log in to your EMU account and Microsoft Authenticator. Reports of slowness when doing this have been reported so far. We will post an update once the outage is over.
Update: The outage has been mitigated by Microsoft, and services are now back up this morning, operating as normal. Please reach out to helpdesk@emu.edu if you are still having trouble.
Scheduled 10/29: Wi-Fi Maintenance in Campus Center
On 10/29 technicians will be performing maintenance on the Wi-Fi in the Campus Center. No classrooms will be affected, and no downtime is expected, but some may experience slower-than-usual Wi-Fi performance for a brief period.
Unscheduled: No myEMU Access from off-campus locations
Update 10/27/2025 8:50 AM: The issue has been resolved. myEMU is now available off campus.
10/26 myEMU is accessible on Campus and via VPN. myEMU is not accessible off campus.
Helpdesk, Moodle, and Navigate are still available while myEMU is not accessible. Here are links to use these products:
Scheduled: Brief Wi-Fi outage in Seminary Building
On 10/21/25 IT will be changing the Wi-Fi in the Seminary Building. Between 8 AM and 5 PM sections of the building may experience slow or non-existent Wi-Fi for periods of up to 15 minutes.
Unscheduled: myEMU, J1, Powerfaids down
Service restored at 8:40PM
IT is currently working on restoring services on SISDB.
Scheduled: myEMU & J1 9/30/2025
Progress Notes:
10 AM There is a registry update script to fix installs for people having difficulty running J1 Desktop
8 AM some computes require reintall of client software.
12:30 AM Wednesday: Cashnet, myEMU, J1 Web, and J1 desktop are all usable. Some additional configuration work is needed on J1 Web for printing. J1 2024.2.0.3 desktop clients will be distributed to EMU computers connected to the school network starting at 6 AM.
Midnight: myEMU available. Cashnet not yet available. Still working on some J1 Web configuration issues.
11:30 myEMU upgrade still in progress. J1 Web is available, J1 desktop is available on RDS and Appstream. Desktop clients will be distributed to current users at 6 AM. If you need it before, then J1 2024.2.0.3 is available for download and installation from EMU applications.
10:15 PM J1 Web is available, J1 Desktop is only available on RDS. Still working on updating J1 to correctly include EMU settings & customizations
9:15 J1 Desktop is available on RDS. Some data was changed in the upgrade. Still working on restoring EMU configuration. MyEMU and J1 Web are not available. CashNET parent portal is available. Access for students is not yet available.
7:30 PM Upgrade in progress, but no additional systems are available
5:30 PM PowerFAIDS is available
4:10 PM Salesforce Integration to J1 has been stopped
Original post:
There is a planned outage of the Student Information System (Jenzabar J1) on September 30th (Tuesday) from 5:00 PM to 6:00 AM on October 1st (Wednesday). myEMU will be upgraded as well. myEMU will not be available from 5:00 PM until 11:00 PM on September 1st.
EMU payment processing (CashNET) depends on J1 and myEMU and will be down during the J1 outage. The PowerFAIDS interface to J1 will not work during the upgrade. Other systems may be affected.
If you use J1 Desktop, please quit J1 before 5 PM on Tuesday. If the Jenzabar client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.
EMU must upgrade to J1 before the end of September since Jenzabar will not support J1 2023.3 after September 30th.
Helpdesk, Moodle, and Navigate will all be available while myEMU is down. Here are links to use these products:
Unscheduled: Moodle File Picker, Grader, Theme & Google Drive Integration Issues
October 8, 2025, 9:00 pm:
- The Moodle “Space” theme has been restored.
- Access to browse your Google Drive files using Moodle’s Google Drive plugin has been discontinued by Moodle in response to Google’s continuing efforts to protect user data.
- Please contact helpdesk@emu.edu with any questions.
October 1, 2025: IT has reached out to Space Theme support, requesting an update that will allow EMU to use the Space Theme and have a working Grader and File Picker. IT will implement the Space Theme once it has been updated by support.
September 30, 2025: Moodle support traced the File Picker issue to the Space Theme that was implemented in May. IT has reverted to the Boost theme in order to restore File Picker functionality.
September 29, 2025: The Helpdesk began receiving reports about issues using the File Picker and Grader in Moodle. IT staff reached out to Moodle support.