25 9:00AM – 11:00AM

Wednesday September 17, 2025 9:00am - 9:32amUncategorizedInformation Systems

UPDATE: Upgrade is complete and has been successful. Operations have been tested, but please reach out to helpdesk@emu.edu if you run into issues after this morning.

Next Wednesday, September 17, from 9-11 am, is a scheduled Information Technology outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected. Please make sure to do any needed prints or copies before this time, or you will have to wait till after the upgrade is complete.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please email the Information Technology Helpdesk: helpdesk@emu.edu.

Unscheduled outage SISDB

Monday September 8, 2025 5:57am - 8:48amStudent Information System (Jenzabar EX), Student Information System (SIS)admin

SISDB was slow to respond to requests.

Users were unable to log in to PowerFAIDS, J1, myEMU, and various other applications.

Scheduled: Wifi Cert Update

Friday August 15, 2025 7:00am - 8:30amWirelessJenni Piper

We’ve identified an issue affecting Wifi Network Connectivity and Google Cloud Services. To restore access we will be deploying a new Wifi Security Certificate. Once the certificate has been deployed users will need to accept the new certificate when reconnecting to EMU Wifi.

You may see a certificate prompt — please accept the new certificate to continue using the network.

This work is scheduled to begin Friday August 15th @ 7:00am

We appreciate your prompt attention and apologize for the disruption.

Unscheduled: FortiClient Down

Wednesday August 6, 2025 3:47pm - Thursday August 7, 2025 6:51pmUncategorizedadmin

UPDATE: The FortiClient is working again now.

The IT department is aware of an issue regarding FortiClient and will work on resolving the issue as soon as possible. You may receive the following error window when trying to connect:

Thank you for your patience as we work towards a resolution.

Scheduled: Genetec Upgrade

Tuesday July 29, 2025 8:30am - 4:30pmGenetecJenni Piper

On July 29, 8:30 am until 4:30 pm, the Genetec system will be upgraded to the latest
software. During this time the Genetec system will remain accessible, however various components and services will go down for moments at a time.

All Genetec devices will function normally during the upgrade.

Scheduled J1 & myEMU Outage

Wednesday July 9, 2025 9:40pm - 9:50pmStudent Information System (Jenzabar EX), Student Information System (SIS), Web Serveradmin

On July 9th, SISDB will be restarted around 9:45 PM. All J1 sessions will be terminated at that time. myEMU may be unresponsive while SISDB is restarted. Other services relying on SISDB may be disrupted as well.

SISDB was rebooted at 9:46 PM

Voicemail to Email not working

Thursday June 12, 2025 7:45pm - Monday June 30, 2025 2:20pmUncategorizedDaniel Zook

UPDATE 6/30: The problem has been fixed.

The voicemail-to-email feature of our phone system stopped working within the last few weeks. IT is now aware of this issue and working on fixing it.

Unscheduled: IT Ticketing

Monday June 2, 2025 8:30am - 1:18pmUncategorizedDaniel Zook

Team Dynamics is experiencing an outage this morning. They are aware and investigating the issue. We are hopeful that the system will be back up as quickly as possible. Until the issue is resolved EMU IT is unable to access new and existing work orders. We will respond as soon as we are able. Sorry for the inconvenience this may cause.

Unscheduled: Wi-Fi outage in Parkwoods 902 and Bomberger House

Monday May 19, 2025 11:11am - 3:06pmUncategorizedDaniel Zook

UPDATE: Power was restored around 3:00 PM.

A power outage in Parkwoods 902 has caused the Wi-Fi to fail in Parkwoods 902 and Bomberger House. IT and Facilities are investigating.

Unscheduled: J1

Monday May 19, 2025 8:26am - 8:56amUncategorizedInformation Systems

Update: J1 should be working like normal again.

J1 is currently not working…your log-in will hang and eventually error out. IT is aware and currently working on this issue. Sorry for the trouble!

IS Outages

Check back for updates to any EMU-IS outages!