Update: The problem has been resolved.
The CData package EMU uses to transfer salesforce data to a SQL Server backup database is not working. EMU is currently working with the vendor to resolve this issue. Most end users will not notice the problem. Some J1 data will be out of sync with Salesforce data until the problem is resolved.
Update: This problem was resolved for most modules at 12:30PM. EMU is continuing to have problems with: Transaction Groups on the transfer of payment information from one system to another system.
Inserting new records into Jenzabar is failing on several screens. Jenzabar has been contacted. There is no estimate for recovery time.
UPDATE: The problem cleared up.
The 3rd party that provides services that web browsing depends on is running slower than usual this morning.
The IT department is monitoring the situation.
UPDATE: Everything is back on-line as of 4:40 PM.
On Sunday, Feb 2, 2025 1:30 pm until 5:30 pm IT will be upgrading the software on a core network device. This will result in an outage of networked technology (including internet) that will last 15-60 minutes during the process, impacting Harrisonburg campus and the Lancaster site.
Systems impacted are:
If you are off-campus some services will remain available, including all Google services, Moodle, Salesforce, Navigate and www.emu.edu. However, Jenzabar systems including J1 and MyEMU will not be available on or off campus.
Check status.emu.edu for the current status of the outage.
If you have questions please email helpdesk@emu.edu.
UPDATE: Internet service has been restored.
EMU is currently experiencing an internet outage. Technicians are working on the issue. This outage post will be updated as details emerge.
Users should logout out of J1 desktop at the end of their workday on January 7, 2025. This will allow Jenzabar to Patch our servers for changes. Maintenance is to be performed between 7 PM on January 7th and 4 AM on January 8th.
If users forget to log out before the maintenance begins, their J1 Sessions will be kicked out. Any unsaved transactions will be lost.
UPDATE: The problem is resolved.
IT is working with the service provider to resolve the problem.
Campus Center first floor North, experienced a temporary internet outage for wired connections. Technicians have resolved the issue.
PaperCut will be undergoing maintenance on December 4, 2024 between 5:00 AM and 6:30 AM. Printing, copying and scanning will be unavailable on Main Campus during this time. Lancaster and WCSC will not be impacted.
UPDATE: EMU-iot Wi-Fi returned to normal at 7:20 PM
IT is aware of the issue and has begun investigating. No ETA for resolution yet.