Monthly Archives: July 2014

Completed: EX and myEMU: 20140724

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Thursday 24 July from 7:00am to 8:30am is a scheduled information systems outage for EX (SIS) and myEMU. We will be installing an emergency hotfix to resolve problems with the EX version installed on Saturday. Jenzabar recommends we install this patch quickly.

Only EX (SIS) and myEMU will be affected by this outage. No other system will be affected.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Scheduled: voicemail and phone

Phone System, Uncategorized

Saturday July 19 between 8:00am and noon is a scheduled maintenance outage for Harrisonburg  campus voicemail and (briefly) phone systems. We are improving power delivery in the data center.

We expect outages as follows for the phone and voicemail system:

– Voicemail will be unavailable between 8:00am and noon. Phone calls will ring until answered or ended. Saved voicemail messages will be preserved but unavailable during the outage.

– Phone service to some extensions will be disrupted briefly at some point between 8:00am and noon while we reboot portions of the phone system. The disruption will last only a few minutes but we cannot determine exactly when it will occur.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Completed: EX and myEMU

myEMU, Student Information System (Jenzabar EX)

Saturday July 19 is a scheduled maintenance outage for Jenzabar EX and myEMU. We will be upgrading Jenzabar EX.

We expect an outage for EX and myEMU between 8:00am and 11:59pm on Saturday the 19th. No other systems will be affected.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Scheduled: Moodle

Uncategorized

Update (12:30pm, 16 July): Moodle is back online.

Update (9am, 16 July): The outage is extended until noon today to give us additional time to resolve technical issues.

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Wednesday (16 July 2014) between 8:00am and 10:00am information systems is upgrading our Moodle system to version 2.7.

Moodle will be unavailable during the upgrade; no other systems will be affected.

This upgrade will affect you in two primary ways:

  1. Theme: We are changing the Moodle theme to improve mobile support and compatibility with activities and assignments. The locations and names of Moodle functions will not change, though their appearance may.
  2. Turnitin: We are adding an upgraded Turnitin plugin at Turnitin’s request. We will continue to support the old plugin during the fall semester but encourage you to use the new. The new plugin provides the same functionality and better integrates with Moodle.

We will provide more details about changes after the upgrade is complete.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).