SISDB was slow to respond to requests.
Users were unable to log in to PowerFAIDS, J1, myEMU, and various other applications.
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Unscheduled: FortiClient Down
UPDATE: The FortiClient is working again now.
The IT department is aware of an issue regarding FortiClient and will work on resolving the issue as soon as possible. You may receive the following error window when trying to connect:
Thank you for your patience as we work towards a resolution.
Scheduled J1 & myEMU Outage
On July 9th, SISDB will be restarted around 9:45 PM. All J1 sessions will be terminated at that time. myEMU may be unresponsive while SISDB is restarted. Other services relying on SISDB may be disrupted as well.
SISDB was rebooted at 9:46 PM
Unscheduled: Transfer of Salesforce data to SQL Server is disrupted
Update: The problem has been resolved.
The CData package EMU uses to transfer salesforce data to a SQL Server backup database is not working. EMU is currently working with the vendor to resolve this issue. Most end users will not notice the problem. Some J1 data will be out of sync with Salesforce data until the problem is resolved.
Unscheduled: J1
Update: This problem was resolved for most modules at 12:30PM. EMU is continuing to have problems with: Transaction Groups on the transfer of payment information from one system to another system.
Inserting new records into Jenzabar is failing on several screens. Jenzabar has been contacted. There is no estimate for recovery time.
Scheduled: Jenzabar EOY Patch
Users should logout out of J1 desktop at the end of their workday on January 7, 2025. This will allow Jenzabar to Patch our servers for changes. Maintenance is to be performed between 7 PM on January 7th and 4 AM on January 8th.
If users forget to log out before the maintenance begins, their J1 Sessions will be kicked out. Any unsaved transactions will be lost.
Unscheduled: J1 Web
Update: Users are now able to use J1 Web. Additional maintenance may be required in the future.
When users try to connect to J1 Web, they receive an HTTP Error 500.30.
IT is currently working with Jenzabar to resolve this issue.
Error Message:
Scheduled: myEMU & J1
Update:
- Some users are having difficulty installing the J1 upgrade on their computers. If you still have difficulty using J1 on Wednesday, please contact EMU’s helpdesk at helpdesk@emu.edu or https://emu.teamdynamix.com/TDClient/368/Portal/Home/
- 2:30 PM Wednesday. All issues with CashNET have been resolved. Continuing to work on Salesforce integration issues.
- 1:30 AM Salesforce Integration reactivated
- Midnight: The IS department is continuing to debug issues related to J1. At 4 AM, the new desktop software will be distributed to computers turned on and connected to the EMU network. RDS will be updated later in the morning. Other computers will be updated after they are turned on and connected to the EMU network (There may be some delay for the update to occur).
- 11 PM CashNET is available
- 10 PM J1 Desktop Available via Appstream – not yet available elsewhere
- 8:30 myEMU & J1 Web are available
- Cashnet is not available
- J1 Desktop is not available
- 6:10 myEMU is now in Maintenance mode (not accessible)
- 5:30 PM Volume snapshots are complete
- myEMU is temporarily available. We will need to shut it down later this evening
- 5 PM 11/12/2024 Volume Snapshots started all Jenzabar-related systems down
There is a planned outage of the Student Information System (Jenzabar J1) on November 12th (Tuesday) from 5:00 PM to 3:00 AM on November 13th (Wednesday). myEMU will not be upgraded, but because the myEMU portal relies on Jenzabar, it will not be available from 5:00 PM until 9:00 PM on November 12th.
This outage is for J1 and myEMU. EMU payment processing (CashNET) depends on J1 and myEMU and will be down during the J1 outage. The PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.
If you use J1 Desktop, please quit J1 before 5 PM Tuesday. If the Jenzabar client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.
EMU must upgrade to J1 before the end of the year since Jenzabar will not support the old version in 2025.
Helpdesk, Moodle, and Navigate will all be available while myEMU is down. Here are links to use these products:
Unscheduled Outage: EMU campus internet down
11:43 am: Internet service has been restored.
We are currently working with our vendor to get this back up and running as soon as we can. Please check back for updates.
Unscheduled: Moodle
Update: our Moodle server should be working again. Please e-mail helpdesk@emu.edu if you still have trouble. Thanks!
Moodle is currently down due to what appears to be a DNS issue. Please standby for updates. We apologize for the inconvenience.