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Scheduled: Moodle upgrade

Blackboard/Moodle, Uncategorized

1/4 UPDATE: The upgrade finished after a delay at around 10 pm last night. We are currently testing all parts of Moodle to make sure everything is working as it should. If you see something that you are not expecting, please e-mail helpdesk@emu.edu. Thanks!

3:35pm: The upgrade is still in process and our vendor is not able to give a timeframe on when it will be completed. We continue to monitor the upgrade and post updates when we have more information.

1:02pm: The upgrade is still in process and running smoothly. Moodle will remain unavailable until the process has completed. We hope it will complete by 3:00pm.

On Wednesday, January 3 9:00-1:00, Moodle will be unavailable while it is updated from version 4.0 to 4.1.

This is a minor update and you can read more about it here: https://docs.moodle.org/401/en/New_features 

Updates are necessary to keep Moodle secure, supported and provide access to new features. The timing of this update is inline with our standard practice of updating Moodle in July and Christmas break. If you have any questions, please email helpdesk@emu.edu.

Unscheduled: Google related issues

Uncategorized

We are currently seeing reports of users having trouble using Google services like gmail.com or drive.google.com. Most users are seeing slowness or a 502 error after they log in. This appears to be transient and happening at different times. Refreshing the page might help after you have waited for a few mins. but Google ultimately will need to fix things. We will post any updates as we have them.

Update: Around 4 pm pages started to respond as they should.

Scheduled: Copier Upgrades

Copiers (PaperCut), Printing

On September 28 and October 2, 31 new copiers will be delivered to upgrade devices that are five years old. IS will be working with Ricoh to set up the new devices as soon as possible to provide as little disruption to your printing, copying and scanning needs. The device being replaced will be removed October 5th or 9th.

Here is the list of devices impacted on each date. 

Sep 28, 2023
ATH-01 – Ready to Use
BIBLE-02 – Ready to Use
BUS-OFF-01 – Ready to Use
CC-01 – Ready to Use
DEV-01 – Ready to Use
GRADCOUN-01 – Ready to Use
LANG-LIT-01 – Ready to Use
LIB-PUB-01 – Ready to Use
LIB-REF-01 – Ready to Use
MUSIC-02 – Ready to Use
NURSE-03 – Ready to Use
SC-04 – Ready to Use
SEM-02 – Ready to Use
SEM-05 – Ready to Use
SOC-03 – Ready to Use
STULIFE-04 – Ready to Use		Oct 2, 2023
ADM-01 – Ready to Use
AS-01
BIO-MED-01 – Ready to Use
BUS-ED-01 – Ready to Use
CAFE-01 – Ready to Use
CC-03 – Ready to Use
CJP-WEAV-03 – Ready to Use
COUNSERV-01 – Ready to Use
GRADDEAN-01 – Ready to Use
HILLSIDE-01 – Ready to Use
IS-01- Ready to Use
SEM-LAB-03 – Ready to Use
SEM-OFFICE-02 – Ready to Use
SVCC-03 – Ready to Use
VACA-01 – Ready to Use

A Ricoh tech will be onsite to deactivate the current device and set up the new device. This process will take 30-45 minutes. During this time, printing will not be available. Configuration of the devices will start as the devices are delivered and continue the next day until completed.

Printer names will not be changing, so nothing needs to be changed on computers to use them.  

Unscheduled: Wifi Issue

Wireless

9/27/2023, 9:00am: The issue has been resolved.

9/27/2023, 8:00am: The issue has been mitigated but still persists for some users. Technicians continue to work toward a resolution.

We are currently experiencing an issue with devices connecting to EMU Wifi. This will impact any device that is connecting/reconnecting. Technicians are working on the issue and believe it will be resolved before 5:00pm.