Update: as of 7:00 pm the problem has been resolved.
Our internet connectivity has become extremely slow this evening. We are working to identify the problem.
All posts by Jason Alderfer
Internet connectivity problems
A repeat of yesterday’s issues were encountered briefly, in which the addresses of many websites could not be resolved, however we have positively identified the cause of the problem. We have put a workaround in place until the vendor can fix the problem in the affected system.
Wireless and VPN outage
A service that handles authentication for wireless and vpn access failed on Sunday evening.
AirPlay and AppleTV unavailable indefinitely
Update 4 Jan 2016: AirPlay and AppleTV communication is now working.
Note that we cannot guarantee that AirPlay will continue to work. The AirPlay protocol is designed for small home networks, not the large, enterprise network at EMU. AirPlay problems are difficult to resolve at best and may prove unresolvable in the future.
Compatibility of AirPlay and AppleTV communication protocols with our network is marginal and we have always experienced varying degrees of problems supporting them. As of now they are not working and we do not have a timetable for restoring them. Anyone expecting to use them should prepare for alternative means of projecting their screen, such as a direct cable connection.
If you are unable to find a workaround for your particular situation, please call the Helpdesk to discuss at 540-432-4557 (x4557 on the Harrisonburg campus.)
Unscheduled network interruption
Connectivity to a core network device failed briefly between 8:35 and 8:37 AM. This affected access to the internet and to certain servers.
Isolated printing outages
Recent server upgrades made necessary the reconfiguration of certain aspects of our printing system. While this work is being done, a few printers in various locations on campus have been inaccessible. As of Wednesday morning this is nearly completed and we expect full resolution before noon.
Scheduled server upgrade
Access to the internet and internal network services, wireless access in particular, will be interrupted early Wednesday morning as servers providing core network services including IP address assignment, name resolution, and wireless authentication will be upgraded.
Network outage Saturday August 15
Update, 5:00pm:All services are restored.
Update, 2:00pm:Problems continue and technicians are pursuing several mitigations. We have extended the outage until 5:00pm. While most critical services remain functional we expect occasional interruptions of service to continue.
Update, noon: Problems have occurred with the upgrade. At this time we do not know how long it will take to resolve them. While most critical services remain functional we expect occasional interruptions of service to continue.
Between 7:00 AM and 12:00 PM Information Systems will be replacing a core component of the network. All network services–including but not limited to, internet access, printing, myEMU, Moodle, and SIS–will be interrupted for brief intervals as connections are transferred to the new equipment. This will affect services in Harrisonburg, Lancaster, and off-campus. We recommend against using the network or network services during this time, but if you do, please be prepared for service interruptions.
If you have questions or concerns please contact the Information Systems Helpdesk at helpdesk@emu.edu or x4357 (540-432-4357).
Intermittent internet connection outages Saturday
This Saturday, June 27 beginning at 9:00 AM, Information Systems will be making configuration changes to our network to accommodate a second internet service provider. This will result in multiple intermittent interruptions in both the ability of on-campus users to access the internet (perhaps most importantly Google), as well as off-campus users’ ability to access services provided by EMU, such as Moodle and myEMU. While we expect work to be completed by 1:00 PM, it may take some internet sites longer to re-establish communication with EMU so you may notice inconsistencies until later in the day. We expect these will be few, if any.
Services that do not require internet access for on-campus users including, but not limited to, file access, printing, myEMU, and Moodle will remain available for on-campus users.
Harrisonburg voicemail system problems
Last night, apparently due to lightning, we lost some functionality of our voicemail system. We have taken the system offline to run tests and try to restore full functionality.
Within an hour, we will send another update on the status of the system and what, if any, actions you may need to take.