All posts by Jenni Piper
Unscheduled: 25Live “Home” tab will not load properly
11:56 – Issue is resolved
Currently the only tab that will not load is the “Home” tab. To work around this issue click on one of the other tabs.
This has been reported to CollegeNet support.
10:07 – email from CollegeNet
SaaS users are currently experiencing with an issue with the 25Live Dashboard failing to load. We are actively working on a resolution. No action is required on your part at this time. This is purely an informational announcement.
Please contact support@collegenet.com with questions.
Unscheduled: Wireless Outage
Technicians are working on the issue.
Unscheduled: Internet interruption due to NAC
Update: This issue has been resolved.
Users are currently experiencing an internet interruption due to a popup from SafeConnect requesting them to download the policy key.
Unscheduled: myEMU, Jenzabar EX, SIRSI, file server access slow or unavailable
12:00pm, Noon: All performance issues have been resolved. Technicians are continuing to monitor systems.
Technicians are looking into the issue and will update with information as it is discovered.
Unscheduled: Rutt House has no network connectivity
Due to flooding in the basement, there is no network connectivity in Rutt House.
Unscheduled outage: Network Printing
There is an unscheduled printing outage. Network technicians are working on the issue.
Unscheduled Outage: 25Live
Currently users are unable to login to 25Live. This has been reported to Collegenet support and they are working on the issue.
Unscheduled Outage: 25Live
Currently users are unable to login to 25Live. This has been reported to Collegenet support and they are working on the issue.
Scheduled: 25Live Upgrade to v25
From Tuesday, August 4, 9:00 pm to Wednesday, August 5 1:00 am (four hours total), CollegeNet will be upgrading our 25Live scheduling system to version 25.
this upgrade will fix a couple issues that users have encountered:
- It will prevent users from making one very long event rather than recurring events.
- It will give us the ability to customize reports.
25Live will be unavailable during the upgrade. No other systems will be affected.
Please contact the Helpdesk with questions or comments: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).