Update: as of 7:00 pm the problem has been resolved.
Our internet connectivity has become extremely slow this evening. We are working to identify the problem.
Category Archives: Internet
Internet connectivity problems
A repeat of yesterday’s issues were encountered briefly, in which the addresses of many websites could not be resolved, however we have positively identified the cause of the problem. We have put a workaround in place until the vendor can fix the problem in the affected system.
Internet connection problems
3:15pm: All systems are functioning normally. Further details are available below.
2:15pm: We’ve received reports of internet connection problems. Technicians are investigating.
Between 2:15pm and 3:15pm on Tue 1 Sep users on the Harrisonburg campus experienced problems connecting to web sites and services. These problems were intermittent and inconsistent, with some sites being available and others not.
We have traced the problem to anomalies in web traffic across our two internet connections. We are working with both internet service providers to further diagnose the problem and prevent its recurrence.
Unscheduled network interruption
Connectivity to a core network device failed briefly between 8:35 and 8:37 AM. This affected access to the internet and to certain servers.
Scheduled server upgrade
Access to the internet and internal network services, wireless access in particular, will be interrupted early Wednesday morning as servers providing core network services including IP address assignment, name resolution, and wireless authentication will be upgraded.
Intermittent internet connection outages Saturday
This Saturday, June 27 beginning at 9:00 AM, Information Systems will be making configuration changes to our network to accommodate a second internet service provider. This will result in multiple intermittent interruptions in both the ability of on-campus users to access the internet (perhaps most importantly Google), as well as off-campus users’ ability to access services provided by EMU, such as Moodle and myEMU. While we expect work to be completed by 1:00 PM, it may take some internet sites longer to re-establish communication with EMU so you may notice inconsistencies until later in the day. We expect these will be few, if any.
Services that do not require internet access for on-campus users including, but not limited to, file access, printing, myEMU, and Moodle will remain available for on-campus users.
Unscheduled: Internet Connection Outage
An unexpected restart of core networking equipment briefly disrupted Harrisonburg-campus access to the Internet and from the Lancaster and Washington locations.
Scheduled: Internet connection maintenance
Tuesday 16 Sept between 7:00am and 7:40am is a scheduled maintenance outage for the Harrisonburg campus internet connection. Internet connectivity may be disrupted during this time.
Our internet service provider set the schedule for this outage. We expect disruptions between 7:00 and 7:15am; there may be a brief disruption around 7:30am. We expect full service to be restored by 7:40am at the latest. Details of systems impacts follow:
- Harrisonburg campus: Access to printing, copying, network drives, and Moodle on the Harrisonburg campus will be unaffected. Access to the EMU website, myEMU, Gmail and the internet will be affected during periods of connection disruption.
- Lancaster and Washington locations: Access to printing and copying, and Gmail and the internet at the Lancaster and Washington locations will be unaffected. Users will be unable to access wireless, network drives, and Moodle during periods of connection disruption.
- Elsewhere: Off-campus users will be unable to access myEMU, the EMU website and Moodle during periods of connection disruption.
We apologize for any inconvenience.
Please direct questions and concerns to the information systems helpdesk: helpdesk@emu.edu or 540 432 4357.
Internet outage to diagnose issue
We will be performing additional tests on the Internet connection at the Harrisonburg campus. Internet access on the Harrisonburg campus will be disrupted. Users at the Lancaster and Washington locations will be unable to access network servers and resources at the Harrisonburg campus.
All function will be restored by 6:00am.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Internet outage to replace equipment
Internet service at the Harrisonburg campus will be disrupted between 5:00 and 6:00 tomorrow morning. All functionality will be restored by 6am.
Lumos and Information Systems technicians will be replacing Lumos equipment to address ongoing Internet connection problems at the Harrisonburg campus.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).