Category Archives: Network

Scheduled: Network Upgrade

Internet, Network

UPDATE: Everything is back on-line as of 4:40 PM.

On Sunday, Feb 2, 2025 1:30 pm until 5:30 pm IT will be upgrading the software on a core network device. This will result in an outage of networked technology (including internet) that will last 15-60 minutes during the process, impacting Harrisonburg campus and the Lancaster site. 

Systems impacted are:

  • Phones
  • Wired Network
  • Wireless Network
  • Internet
  • Printing
  • Classroom Technology
  • myEMU
  • Computer Labs

If you are off-campus some services will remain available, including all Google services, Moodle, Salesforce, Navigate and www.emu.edu. However, Jenzabar systems including J1 and MyEMU will not be available on or off campus.

Check status.emu.edu for the current status of the outage.

If you have questions please email helpdesk@emu.edu.

Unscheduled: Network Outage, south-east Harrisonburg campus

Network, Uncategorized

Early this morning network connectivity was disrupted to the south-east portion[1] of the Harrisonburg campus by a power failure in the Hartzler Library.

If you encounter problems accessing network drives or logging in, please restart your computer. If you continue to have problems after restarting, please contact the helpdesk: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).

There is a small chance that electrical repair work in the library may cause further disruption today. Facilities and IS are working to prevent that.

Thanks to Facilities staff for their quick–and early-morning–response to the power problems!

[1] Affected buildings in south-east Harrisonburg campus include:

  • Library
  • Suter Science Center
  • Martin Store / CJP
  • Weaver House
  • Brunk House
  • Rutt House
  • Rutt Annex
  • Anderson House
  • Suter 2 House

ALL network services unavailable Monday, December 28

Network, Student Information System (SIS), Web Applications, Web Server, Wireless

ALL network services will be unavailable Monday, December 28 from 7:30 AM to 7:30 PM. This includes all wired and wireless network connectivity and any service that relies on it. All EMU websites including but not limited to www.emu.edu, my.emu.edu, and moodle.emu.edu will be unavailable on and off-campus. This is the third of three major outages required to upgrade core network equipment.

At the Lancaster site, wireless and any connectivity to Harrisonburg will be affected, but other services should remain available.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Network outage Saturday August 15

Multiple Servers, Network

Update, 5:00pm:All services are restored.

Update, 2:00pm:Problems continue and technicians are pursuing several mitigations. We have extended the outage until 5:00pm. While most critical services remain functional we expect occasional interruptions of service to continue.

Update, noon:  Problems have occurred with the upgrade.  At this time we do not know how long it will take to resolve them.  While most critical services remain functional we expect occasional interruptions of service to continue.

Between 7:00 AM and 12:00 PM Information Systems will be replacing a core component of the network.  All network services–including but not limited to, internet access, printing, myEMU, Moodle, and SIS–will be interrupted for brief intervals as connections are transferred to the new equipment. This will affect services in Harrisonburg, Lancaster, and off-campus. We recommend against using the network or network services during this time, but if you do, please be prepared for service interruptions.

If you have questions or concerns please contact the Information Systems Helpdesk at helpdesk@emu.edu or x4357 (540-432-4357).