October 24, 2024, 12:30pm: Resolved

Over the summer users began reporting issues with answering incoming phone calls. The call will “split” and the recipient will have anywhere from 5 – 30 calls seemingly coming from one number that can’t be picked up. The phone will continue ringing and the user is unable to answer. 

Technicians have been working with our phone vendor to find a resolution. Unfortunately there is not a quick fix. We continue to work toward a resolution and will post updates as they occur.

1:18pm: The issue has been resolved.

Around 11:45am the phone system became unusable. Users will not be able to receive or place calls. Technicians are working on the issue.

Our phone service provider seems to be having an outage that affects us.  We are working on a resolution.

Update: just before 1 pm, service was restored.

The connection which delivers phone service to campus has failed.  We have engaged the vendor to fix this issue.  Inbound and outbound calling is currently unavailable.

This Saturday, October 20, beginning at 8:00 am we will be updating components of the campus phone system.  Between 8 am and 10 am we anticipate there will be several brief periods, 5 minutes or less, during which there will be no dialtone and incoming calls will fail.  Aside from this, phones should function normally.

If you have any questions please contact the Information Systems Helpdesk,  helpdesk@emu.edu or 540-432-4357