12:00pm, Noon: All performance issues have been resolved. Technicians are continuing to monitor systems.
Technicians are looking into the issue and will update with information as it is discovered.
Category Archives: Student Information System (Jenzabar EX)
EX FAM module outage, PowerFAIDS 20.4
10/15 8:15am update: Due to system instability we are deferring the upgrade until Tuesday 10/20.
For those of you that use the Financial Aid module, there will be an upgrade planned for 10/15/15, Thursday morning until 10:00am. Any connections to Financial Aid data will not be operational (FAM module, military subtab) while we get PowerFAIDs up to date to version 20.4.
You may use any other part of EX during this time.
myEMU and EX upgrade
Saturday, August 8, 8:00 am to Sunday, Aug 9, 5:00 pm is a scheduled information systems outage for Student Information Systems (EX) and myEMU. We will be installing a major upgrade. EX and myEMU will be unavailable during this time.
We expect the outage to be for only EX and myEMU. No other systems will be affected.
Moodle will remain available at moodle.emu.edu .
If you use EX on a PC and have not shut it down for the weekend, you will need to reboot it after the update, before you first use EX next week.
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
EX FAM module outage, PowerFAIDS 20.3
For those of you that use the Financial Aid module, there will be an upgrade planned for 5/21/15, Thursday morning until 10:00am.Any connections to Financial Aid data will not be operational (FAM module, military subtab) while we get PowerFAIDs up to date to version 20.3.
5/21 10:30 status: various EX connections needed to be terminated to complete the upgrade. Processes have changed and next time should be smoother.
EX FAM module outage, PowerFAIDS 20.2
For those of you that use the Financial Aid module, there will be an upgrade planned for 4/8/15, Wednesday morning until 10:00am. Please stay out of the FAM module while we get PowerFAIDs up to date to version 20.2.
You may use any other part of EX during this time.
EX and myEMU Maintenance Outage
Saturday March 21 from 8:00 am – 12:00 noon is a scheduled maintenance outage for Jenzabar EX and myEMU. We will be applying urgent hotfixes to Jenzabar EX.
We expect an outage for only EX and myEMU between 8:00 am and 12:00 noon on Saturday the 21st. No other systems will be affected.
If you use EX on a PC, you will need to reboot it after the update, before you first use EX over the weekend or next week.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
EX FAM module outage, PowerFAIDS 20.1
For those of you that use the Financial Aid module, there will be an upgrade planned for 2/11/15, Wednesday morning until 10:00am. Please stay out of the FAM module while we get PowerFAIDs up to date to version 20.1.
You may use any other part of EX during this time.
Jenzabar EX (SIS) – Users unable to login
Users attempting to login to Jenzabar EX receive an error message and are unable to login.
Technicians are looking into the problem and will update this entry when more information is available.
This issue has been resolved.
myEMU and EX upgrade
Saturday, January 17 from 8:00am to 8:00pm is a scheduled information systems outage for EX (SIS) and myEMU. We will be installing a routine upgrade. EX (SIS) and myEMU will be unavailable during this time.
Only EX (SIS) and myEMU will be affected by this outage. No other systems will be affected.
Moodle will remain available at moodle.emu.edu .
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
myEMU and EX upgrade
From Friday evening December 26 at midnight (Saturday 0:00 hours) originally expected to Sunday December 28 at 8:00pm is a scheduled information systems outage for EX (SIS) and myEMU. We will be upgrading the database server that hosts these systems. EX (SIS) and myEMU will be unavailable during this time.
Note the extended expected time of this outage: midnight Friday evening to 8pm Sunday.
Only EX (SIS) and myEMU will be affected by this outage. No other systems will be affected.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).