Users attempting to login to Jenzabar EX receive an error message and are unable to login.
Technicians are looking into the problem and will update this entry when more information is available.
This issue has been resolved.
Category Archives: Student Information System (Jenzabar EX)
myEMU and EX upgrade
Saturday, January 17 from 8:00am to 8:00pm is a scheduled information systems outage for EX (SIS) and myEMU. We will be installing a routine upgrade. EX (SIS) and myEMU will be unavailable during this time.
Only EX (SIS) and myEMU will be affected by this outage. No other systems will be affected.
Moodle will remain available at moodle.emu.edu .
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
myEMU and EX upgrade
From Friday evening December 26 at midnight (Saturday 0:00 hours) originally expected to Sunday December 28 at 8:00pm is a scheduled information systems outage for EX (SIS) and myEMU. We will be upgrading the database server that hosts these systems. EX (SIS) and myEMU will be unavailable during this time.
Note the extended expected time of this outage: midnight Friday evening to 8pm Sunday.
Only EX (SIS) and myEMU will be affected by this outage. No other systems will be affected.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
EX FAM module outage, PowerFAIDS 20.0
For those of you that use the Financial Aid module, there will be an upgrade planned for 11/14, Friday morning until 10:00am. Please stay out of the FAM module while we get PowerFAIDs up to date to version 20.0.
You may use any other part of EX during this time.
SIS DB server down momentarily
The EX database server unexpectedly rebooted during a software update.
Unscheduled: Outage affecting multiple systems
Updats 20141031 10:40am: All systems are now functional.
Update 20141031 9:50am: myEMU and computer logins are now working. Jenzabar EX is offline for validation. Other systems remain offline at present.
An unexpected failure in our virtual server cluster affected multiple systems. A partial list follows:
- myEMU and Jenzabar EX
- Desktop and lab logins
- Illiad library system
- TMA physical plant work management
Completed: myEMU and EX upgrade
Saturday, October 4 from 8:00am to 8:00pm is a scheduled information systems outage for EX (SIS) and myEMU. We will be installing a routine upgrade. EX (SIS) and myEMU will be unavailable during this time.
Only EX (SIS) and myEMU will be affected by this outage. No other systems will be affected.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
EX FAM module outage, PowerFAIDS 19.4
For those of you that use the Financial Aid module, there will be an upgrade planned for 9/12, Friday morning until 10:00am. Please stay out of the FAM module while we get PowerFAIDs up to date to version 19.4.
You may use any other part of EX during this time.
Scheduled: EX and myEMU
Thursday 11 Sept from 6:30-9:00am is a scheduled maintenance outage for Jenzabar EX and myEMU. We will be applying urgent hotfixes to Jenzabar EX. No reboot or client install will be required unless you are contacted by information systems staff.
We expect an outage for only EX and myEMU between 6:30am and 9:00am on Thursday the 11th. No other systems will be affected.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Completed: EX and myEMU
Sunday 7 Sept is a scheduled maintenance outage for Jenzabar EX and myEMU. We will be applying hotfixes to Jenzabar EX.
We expect an outage for EX and myEMU between 8:00am and 1:00pm on Sunday the 7th. No other systems will be affected.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).