Jenzabar Cloud services will apply Patch 5 to our SIS servers sometime between 7 PM 2/19/2026 and 4 AM on 2/20/2026. The work should take less than half an hour to complete, but we do not know when during the maintenance window the work will occur. Systems affected will include: Transact Payment Processing, PowerFAIDS, myEMU, J1 Desktop, and J1 Web.
Helpdesk, Moodle, and Navigate will all be available while myEMU is down. Here are links to use these products:
SIS servers will undergo disk maintenance starting at 7 PM this evening. SIS applications and services could be disrupted during this maintenance. J1 Web, myEMU, or other applications that rely on the SIS servers could be disrupted for a brief period.
SIS servers will be shut down this evening for a brief period for maintenance shortly after 8 PM. Services on the SIS servers will be unavailable while the server is down. The outage is expected to be very brief. But active database session will be disrupted. J1, PowerFAIDS … users may need to relogin after the work is completed.
8:47 PM: Work is complete.
SIS servers will be shut down this evening for a brief period for VMware maintenance starting at 8 PM. Some SIS will be unavailable while the server is down. Users will not be able to use J1 Web, myEMU, and some other applications relying on the SIS servers.
Progress Notes:
10:05 PM all VMWare servers are now available
9:30 PM J1 Web & the reportserver are now available. Other VMs are still recovering
9:25 PM J1 Desktop, myEMU, & PowerFAIDS are now available. J1Web is not currently available.
9:20 PM Progress is being made. But myEMU, J1, and PowerFAIDS are still not available
8:55 PM Maintenance is taking longer than originally planned. MyEMU, J1, and PowerFAIDS are currently unavailable.
Helpdesk, Moodle, and Navigate are all available. Here are links to use these products:
7:24 PM SISDB has been shut down for maintenance
Original outage message:
SISDB will be shut down this evening for a brief period for VMware maintenance starting at 7 PM. All databases hosted on SISDB will be unavailable while the server is down. Users will not be able to use J1, myEMU, PowerFAIDS, and other applications relying on SISDB databases.
Progress Notes:
10 AM There is a registry update script to fix installs for people having difficulty running J1 Desktop
8 AM some computes require reintall of client software.
12:30 AM Wednesday: Cashnet, myEMU, J1 Web, and J1 desktop are all usable. Some additional configuration work is needed on J1 Web for printing. J1 2024.2.0.3 desktop clients will be distributed to EMU computers connected to the school network starting at 6 AM.
Midnight: myEMU available. Cashnet not yet available. Still working on some J1 Web configuration issues.
11:30 myEMU upgrade still in progress. J1 Web is available, J1 desktop is available on RDS and Appstream. Desktop clients will be distributed to current users at 6 AM. If you need it before, then J1 2024.2.0.3 is available for download and installation from EMU applications.
10:15 PM J1 Web is available, J1 Desktop is only available on RDS. Still working on updating J1 to correctly include EMU settings & customizations
9:15 J1 Desktop is available on RDS. Some data was changed in the upgrade. Still working on restoring EMU configuration. MyEMU and J1 Web are not available. CashNET parent portal is available. Access for students is not yet available.
7:30 PM Upgrade in progress, but no additional systems are available
5:30 PM PowerFAIDS is available
4:10 PM Salesforce Integration to J1 has been stopped
Original post:
There is a planned outage of the Student Information System (Jenzabar J1) on September 30th (Tuesday) from 5:00 PM to 6:00 AM on October 1st (Wednesday). myEMU will be upgraded as well. myEMU will not be available from 5:00 PM until 11:00 PM on September 1st.
EMU payment processing (CashNET) depends on J1 and myEMU and will be down during the J1 outage. The PowerFAIDS interface to J1 will not work during the upgrade. Other systems may be affected.
If you use J1 Desktop, please quit J1 before 5 PM on Tuesday. If the Jenzabar client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.
EMU must upgrade to J1 before the end of September since Jenzabar will not support J1 2023.3 after September 30th.
Helpdesk, Moodle, and Navigate will all be available while myEMU is down. Here are links to use these products:
SISDB was slow to respond to requests.
Users were unable to log in to PowerFAIDS, J1, myEMU, and various other applications.
On July 9th, SISDB will be restarted around 9:45 PM. All J1 sessions will be terminated at that time. myEMU may be unresponsive while SISDB is restarted. Other services relying on SISDB may be disrupted as well.
SISDB was rebooted at 9:46 PM
Update: Users are now able to use J1 Web. Additional maintenance may be required in the future.
When users try to connect to J1 Web, they receive an HTTP Error 500.30.
IT is currently working with Jenzabar to resolve this issue.
Error Message:
Progress Updates:
There is a planned outage of the Student Information System (Jenzabar J1) on March 5th (Tuesday of Spring Break) from 5:00 PM to 3:00 AM on March 6th. myEMU will also be upgraded and will not be available 5:00 PM until 5:30PM and from 7:30PM and until 9:30PM on March 5th.
This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. The PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.
If you use J1 Desktop, please quit J1 before leaving the previous week. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.
We are updating to J1 2023.2 at this time because the J1 2022.2 version we are currently running is nearing its end of life.