Category Archives: Student Information System (SIS)

Unscheduled: Outage affecting multiple systems

Updats 20141031 10:40am: All systems are now functional.

Update 20141031 9:50am: myEMU and computer logins are now working. Jenzabar EX is offline for validation. Other systems remain offline at present.

An unexpected failure in our virtual server cluster affected multiple systems. A partial list follows:

  • myEMU and Jenzabar EX
  • Desktop and lab logins
  • Illiad library system
  • TMA physical plant work management

myEMU timecard entry problem — fix to be installed

Tomorrow morning Tuesday, October 21 from 6:00 to 7:00 am is a out-of-schedule maintenance outage for myEMU. We will be installing a fix for a problem introduced in Saturday’s myEMU upgrade.  myEMU will be the only system affected.

For employees (staff and students) who enter their hours online…..the Timecard Approval link will not work Monday. It should be available tomorrow again after Tuesday morning’s update.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Completed: myEMU and EX upgrade

Saturday, October 4 from 8:00am to 8:00pm is a scheduled information systems outage for EX (SIS) and myEMU. We will be installing a routine upgrade. EX (SIS) and myEMU will be unavailable during this time.

Only EX (SIS) and myEMU will be affected by this outage. No other systems will be affected.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Completed: EX and myEMU: 20140724

Thursday 24 July from 7:00am to 8:30am is a scheduled information systems outage for EX (SIS) and myEMU. We will be installing an emergency hotfix to resolve problems with the EX version installed on Saturday. Jenzabar recommends we install this patch quickly.

Only EX (SIS) and myEMU will be affected by this outage. No other system will be affected.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).