Category Archives: Uncategorized

ALL network services unavailable Saturday, November 28

Uncategorized

UPDATE:  As of 8:45 AM, the update has been completed and all network services appear to be functioning normally.

ALL network services will be unavailable Saturday, November 28 from 7:30 AM to 9:30 AM.  This includes all wired and wireless network connectivity and any service that relies on it.  This is the second of three major outages required to upgrade core network equipment.

At the Lancaster site, wireless and any connectivity to Harrisonburg will be affected, but other services should remain available.

If you have questions or concerns please contact the information systems
helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg
campus).

 

Internet connection problems

Internet, Uncategorized

3:15pm: All systems are functioning normally. Further details are available below.
2:15pm: We’ve received reports of internet connection problems. Technicians are investigating.

Between 2:15pm and 3:15pm on Tue 1 Sep users on the Harrisonburg campus experienced problems connecting to web sites and services. These problems were intermittent and inconsistent, with some sites being available and others not.

We have traced the problem to anomalies in web traffic across our two internet connections. We are working with both internet service providers to further diagnose the problem and prevent its recurrence.

myEMU and EX upgrade

myEMU, Student Information System (Jenzabar EX), Uncategorized

Saturday, January 17 from 8:00am to 8:00pm is a scheduled information systems outage for EX (SIS) and myEMU.  We will be installing a routine upgrade.  EX (SIS) and myEMU will be unavailable during this time.

Only EX (SIS) and myEMU will be affected by this outage.  No other systems will be affected.

Moodle will remain available at moodle.emu.edu .

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

myEMU and EX upgrade

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS), Uncategorized

From Friday evening December 26 at midnight (Saturday 0:00 hours)  originally expected to Sunday December 28 at 8:00pm is a scheduled information systems outage for EX (SIS) and myEMU. We will be upgrading the database server that hosts these systems. EX (SIS) and myEMU will be unavailable during this time.

Note the extended expected time of this outage: midnight Friday evening to 8pm Sunday.

Only EX (SIS) and myEMU will be affected by this outage. No other systems will be affected.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Multiple brief internet interruptions early Tuesday

Uncategorized

Information Systems continues to address problems that cause slow internet access.  Early Tuesday morning a test will be performed that will cause several brief internet interruptions between 6:00 and 7:30 AM.  These interruptions will likely not be noticeable to most users.  We appreciate your patience if you are affected.  Our goal is to collect the data we need to improve access for everyone.

Completed: myEMU

myEMU, Uncategorized

Outage extended until noon.

Saturday 18 Oct is a scheduled maintenance outage for myEMU. We will be installing upgrades.

We expect an outage for myEMU between 8:00am and 10:00am on Saturday the 18th. No other systems will be affected.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).