Category Archives: Uncategorized

Internet connection problems

Internet, Uncategorized

3:15pm: All systems are functioning normally. Further details are available below.
2:15pm: We’ve received reports of internet connection problems. Technicians are investigating.

Between 2:15pm and 3:15pm on Tue 1 Sep users on the Harrisonburg campus experienced problems connecting to web sites and services. These problems were intermittent and inconsistent, with some sites being available and others not.

We have traced the problem to anomalies in web traffic across our two internet connections. We are working with both internet service providers to further diagnose the problem and prevent its recurrence.

myEMU and EX upgrade

myEMU, Student Information System (Jenzabar EX), Uncategorized

Saturday, January 17 from 8:00am to 8:00pm is a scheduled information systems outage for EX (SIS) and myEMU.  We will be installing a routine upgrade.  EX (SIS) and myEMU will be unavailable during this time.

Only EX (SIS) and myEMU will be affected by this outage.  No other systems will be affected.

Moodle will remain available at moodle.emu.edu .

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

myEMU and EX upgrade

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS), Uncategorized

From Friday evening December 26 at midnight (Saturday 0:00 hours)  originally expected to Sunday December 28 at 8:00pm is a scheduled information systems outage for EX (SIS) and myEMU. We will be upgrading the database server that hosts these systems. EX (SIS) and myEMU will be unavailable during this time.

Note the extended expected time of this outage: midnight Friday evening to 8pm Sunday.

Only EX (SIS) and myEMU will be affected by this outage. No other systems will be affected.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Multiple brief internet interruptions early Tuesday

Uncategorized

Information Systems continues to address problems that cause slow internet access.  Early Tuesday morning a test will be performed that will cause several brief internet interruptions between 6:00 and 7:30 AM.  These interruptions will likely not be noticeable to most users.  We appreciate your patience if you are affected.  Our goal is to collect the data we need to improve access for everyone.

Completed: myEMU

myEMU, Uncategorized

Outage extended until noon.

Saturday 18 Oct is a scheduled maintenance outage for myEMU. We will be installing upgrades.

We expect an outage for myEMU between 8:00am and 10:00am on Saturday the 18th. No other systems will be affected.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Scheduled: voicemail and phone

Phone System, Uncategorized

Saturday July 19 between 8:00am and noon is a scheduled maintenance outage for Harrisonburg  campus voicemail and (briefly) phone systems. We are improving power delivery in the data center.

We expect outages as follows for the phone and voicemail system:

– Voicemail will be unavailable between 8:00am and noon. Phone calls will ring until answered or ended. Saved voicemail messages will be preserved but unavailable during the outage.

– Phone service to some extensions will be disrupted briefly at some point between 8:00am and noon while we reboot portions of the phone system. The disruption will last only a few minutes but we cannot determine exactly when it will occur.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).