UPDATE: New guest WiFi credentials are working now.

Wifi guest credentials are unable to authenticate to the EMU wireless network. Technicians are working on the issue.

[Updated 2:57 PM]: The problem has not occurred again since this morning. We are considering it resolved.

EMU’s external DNS service may be experiencing intermittent problems. This may cause websites to not load properly, if at all.

If you experience problems loading a webpage, or a webpage is taking significantly longer to load than usual, please wait 10-15 minutes before contacting the help desk to see if the problem goes away by itself.

Update (4/14/23 12:02pm): Internet has been restored

Internet is unavailable in Lehman Auditorium. Technicians are working on the issue. Access should be restored by 12:15pm.

On Saturday, January 7 from 9 am to 1 pm, Information Systems plans to replace a device involving EMU’s internet connection.  During the outage, most network services will NOT be available from on-campus in Harrisonburg as well as Lancaster offices, including telephone service.  

If you are off-campus, most services will remain available, including Google and Moodle, among others, however you will not be able to use a VPN to connect back to campus.  

If you have questions please contact helpdesk@emu.edu

Update 11/17/22 8:00AM – Broadcast messaging functionality has been restored.

Original: Sending broadcast messages from Gmail or another web client is currently not functional and IS is investigating. In the meantime, broadcast messages should be sent from the broadcast messaging web interface (emu.edu/broadcast)

Update 11:00PM: Upgrade is complete

EMU Information Systems is switching from Jira Service Management to TeamDynamix for IT service management, including Helpdesk and SIS ticketing. All open tickets will be migrated to the new system, and requestors/participants of open tickets may receive an email from helpdesk@emu.edu alerting them of successful ticket migration. This email will also contain a reply token unique to a customer’s ticket in our new platform.

On Sunday, October 23 beginning at 1 pm, the servers that provide wireless connectivity to the EMU network and access to the broader Internet will be down. Maintenance will begin at 1:00 PM and the upgrade should take no longer than two hours. Wireless connectivity and access to the broader Internet will be affected for most if not all users.

UPDATE: As of 9:45 connectivity has been restored.

A network switch has failed in the Seminary building, affecting connectivity in some areas of the first and second floors. IS is working on the problem.