Scheduled: Copier Upgrades

Copiers (PaperCut), Printing

On September 28 and October 2, 31 new copiers will be delivered to upgrade devices that are five years old. IS will be working with Ricoh to set up the new devices as soon as possible to provide as little disruption to your printing, copying and scanning needs. The device being replaced will be removed October 5th or 9th.

Here is the list of devices impacted on each date. 

Sep 28, 2023
ATH-01 – Ready to Use
BIBLE-02 – Ready to Use
BUS-OFF-01 – Ready to Use
CC-01 – Ready to Use
DEV-01 – Ready to Use
GRADCOUN-01 – Ready to Use
LANG-LIT-01 – Ready to Use
LIB-PUB-01 – Ready to Use
LIB-REF-01 – Ready to Use
MUSIC-02 – Ready to Use
NURSE-03 – Ready to Use
SC-04 – Ready to Use
SEM-02 – Ready to Use
SEM-05 – Ready to Use
SOC-03 – Ready to Use
STULIFE-04 – Ready to Use		Oct 2, 2023
ADM-01 – Ready to Use
AS-01
BIO-MED-01 – Ready to Use
BUS-ED-01 – Ready to Use
CAFE-01 – Ready to Use
CC-03 – Ready to Use
CJP-WEAV-03 – Ready to Use
COUNSERV-01 – Ready to Use
GRADDEAN-01 – Ready to Use
HILLSIDE-01 – Ready to Use
IS-01- Ready to Use
SEM-LAB-03 – Ready to Use
SEM-OFFICE-02 – Ready to Use
SVCC-03 – Ready to Use
VACA-01 – Ready to Use

A Ricoh tech will be onsite to deactivate the current device and set up the new device. This process will take 30-45 minutes. During this time, printing will not be available. Configuration of the devices will start as the devices are delivered and continue the next day until completed.

Printer names will not be changing, so nothing needs to be changed on computers to use them.  

Unscheduled: Wifi Issue

Wireless

9/27/2023, 9:00am: The issue has been resolved.

9/27/2023, 8:00am: The issue has been mitigated but still persists for some users. Technicians continue to work toward a resolution.

We are currently experiencing an issue with devices connecting to EMU Wifi. This will impact any device that is connecting/reconnecting. Technicians are working on the issue and believe it will be resolved before 5:00pm.

Unscheduled: DNS Outage

Uncategorized

[Updated 2:57 PM]: The problem has not occurred again since this morning. We are considering it resolved.

EMU’s external DNS service may be experiencing intermittent problems. This may cause websites to not load properly, if at all.

If you experience problems loading a webpage, or a webpage is taking significantly longer to load than usual, please wait 10-15 minutes before contacting the help desk to see if the problem goes away by itself.

Scheduled: Papercut Upgrade 4/24/23 7:00AM – 7:30AM

Copiers (PaperCut), Printing

Update 4/24/23 3:00PM: All MFDs have been updated and outage is complete

Update 4/24/23 1:30PM: A certificate change has caused a temporary outage of copying and scanning function on some Ricoh MFDs.

Monday, April 24, 7:00AM to 7:30AM is a scheduled Information Systems outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please email the Information Systems Helpdesk: helpdesk@emu.edu