Tag Archives: Scheduled

Scheduled: Software Updates for Webservers

Between 6:30 AM and 7:00 AM on Friday, February 19 we will be performing software updates on three website servers. You may notice intermittent issues accessing moodle.emu.edu, www.emu.edu, and the Broadcast Email system web-interface during this time.

The web-accessible interface of the Broadcast Email system will be unavailable during this outage. However, emails sent into the Broadcast system will continue to be processed normally, but their delivery may be delayed slightly.

ALL network services unavailable Saturday, November 28

UPDATE:  As of 8:45 AM, the update has been completed and all network services appear to be functioning normally.

ALL network services will be unavailable Saturday, November 28 from 7:30 AM to 9:30 AM.  This includes all wired and wireless network connectivity and any service that relies on it.  This is the second of three major outages required to upgrade core network equipment.

At the Lancaster site, wireless and any connectivity to Harrisonburg will be affected, but other services should remain available.

If you have questions or concerns please contact the information systems
helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg
campus).

 

EX FAM module outage, PowerFAIDS 20.4

10/15 8:15am update: Due to system instability we are deferring the upgrade until Tuesday 10/20.

For those of you that use the Financial Aid module, there will be an upgrade planned for 10/15/15, Thursday morning until 10:00am. Any connections to Financial Aid data will not be operational (FAM module, military subtab) while we get PowerFAIDs up to date to version 20.4.

You may use any other part of EX during this time.

Scheduled: Website and Database Migrations

Update 9:20am: The migration of the broadcast email system is complete. All systems should be restored.

Update 9:00am: The migration of www.emu.edu has completed. We’re still in the process of migrating databases for the broadcast email system.

On Saturday, September 19th between 8am and 9am we will be migrating the EMU website to a new web-server. During this time you may experience intermittent issues accessing the website.

In addition, several databases that provide services to the EMU website will be migrated to a new server. You may notice slight disruptions of the following services:

  • Broadcast Email system (all emails will be sent, but may be delayed slightly)
  • Limesurvey based surveys, including any Course Evaluation surveys
  • Machform based forms

Network outage Saturday August 15

Update, 5:00pm:All services are restored.

Update, 2:00pm:Problems continue and technicians are pursuing several mitigations. We have extended the outage until 5:00pm. While most critical services remain functional we expect occasional interruptions of service to continue.

Update, noon:  Problems have occurred with the upgrade.  At this time we do not know how long it will take to resolve them.  While most critical services remain functional we expect occasional interruptions of service to continue.

Between 7:00 AM and 12:00 PM Information Systems will be replacing a core component of the network.  All network services–including but not limited to, internet access, printing, myEMU, Moodle, and SIS–will be interrupted for brief intervals as connections are transferred to the new equipment. This will affect services in Harrisonburg, Lancaster, and off-campus. We recommend against using the network or network services during this time, but if you do, please be prepared for service interruptions.

If you have questions or concerns please contact the Information Systems Helpdesk at helpdesk@emu.edu or x4357 (540-432-4357).

myEMU and EX upgrade

Saturday, August 8, 8:00 am to Sunday, Aug 9, 5:00 pm is a scheduled information systems outage for Student Information Systems (EX)  and myEMU.  We will be installing a major upgrade.  EX and myEMU will be unavailable during this time.

We expect the outage to be for only EX and myEMU. No other systems will be affected.

Moodle will remain available at moodle.emu.edu .

If you use EX on a PC and have not shut it down for the weekend, you will need to reboot it after the update, before you first use EX next week.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

EX FAM module outage, PowerFAIDS 20.3

For those of you that use the Financial Aid module, there will be an upgrade planned for 5/21/15, Thursday morning until 10:00am.Any connections to Financial Aid data will not be operational (FAM module, military subtab) while we get PowerFAIDs up to date to version 20.3.

5/21 10:30 status: various EX connections needed to be terminated to complete the upgrade. Processes have changed and next time should be smoother.