for a period of up to 30 minutes toll free calls will be unavailable
Monthly Archives: March 2016
myEMU and Jenzabar EX scheduled outage
Saturday, April 2, 8:00 am to Sunday, April 3, 5:00 pm is a scheduled information systems outage for Student Information Systems (EX) and myEMU. We will be installing a major upgrade. EX and myEMU will be unavailable during this time.
We expect the outage to be for only EX and myEMU. No other systems will be affected.
Moodle will remain available at moodle.emu.edu .
If you use EX and your computer is not shut down during the upgrade, you will need to restart it for EX to work correctly.
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Unscheduled: Multiple System Outage
Update 4:10pm: Inbound calling restored.
Update 3:35pm: Inbound calling has been disrupted. Technicians are working to resolve the issue.
Update 2:45pm: All systems are now functioning correctly.
A data center failure made multiple systems unavailable. A partial list of affected services follows:
- Computer login
- myEMU login
- Moodle
- WWW
Unscheduled: myEMU unable to authenticate
Scheduled: myEMU upgrade
Saturday 19 March from 8:00 am to 5:00 pm is a scheduled information systems outage for myEMU. We will be upgrading myEMU. myEMU will be unavailable during this time.
We expect the outage to be for only myEMU. No other systems will be affected.
Moodle will remain available at moodle.emu.edu .
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Scheduled: Software Updates for Webservers
Between 6:30 AM and 7:00 AM on Friday, March 18 we will be performing software updates on our website servers. You may notice intermittent issues accessing moodle.emu.edu, www.emu.edu, and the Broadcast Email system web-interface during this time.
The web-accessible interface of the Broadcast Email system will be unavailable during this outage. However, emails sent into the Broadcast system will continue to be processed normally, but their delivery may be delayed slightly.
Unschedule: SISDB server rebooted
Unscheduled: 25Live “Home” tab will not load properly
11:56 – Issue is resolved
Currently the only tab that will not load is the “Home” tab. To work around this issue click on one of the other tabs.
This has been reported to CollegeNet support.
10:07 – email from CollegeNet
SaaS users are currently experiencing with an issue with the 25Live Dashboard failing to load. We are actively working on a resolution. No action is required on your part at this time. This is purely an informational announcement.
Please contact support@collegenet.com with questions.