As of early Tuesday morning, multiple services may be affected due to a failed update procedure. Multiple systems remain inaccessible, including Moodle and other services that require network logins. We continue to work diligently to find a solution. We will update this outage with further information as it becomes available.
Monthly Archives: July 2018
Scheduled: Internet service interruption
Internet service to campus, both Harrisonburg and Lancaster, will be unavailable on Tuesday, July 31 from 5:30 pm to 10:00 pm for the replacement of critical network infrastructure.
For those onsite at Harrisonburg or Lancaster, resources hosted by Information Systems will remain available, such as:
- Moodle
- MyEMU
- www.emu.edu
- workstation login and mapped drives
- wireless
- other on-campus resources.
Examples of what will not be available:
- Gmail, Google Drive, Calendar, YouTube, and all other Google services
- Zoom
- all other internet resources not hosted on the EMU campus (all other websites).
For anyone who is not onsite at Harrisonburg or Lancaster, the opposite of the above will apply.
Scheduled: Inbound/Outbound calling outage
Tuesday, July 24, 7AM: external calling will be taken down for up to 15 min to address ongoing issues.
Unscheduled: Inbound and Outbound calling
We are currently experiencing intermittent issues with inbound and outbound calls. We expect this to continue throughout the day. Calling may be affected for a few seconds up to 10 min. We apologize for the inconvenience.
If you encounter an emergency and are unable to dial 911 from a campus phone, you will need to complete the call from a cell phone.
Harrisonburg and Lancaster locations affected.
Scheduled: Upgrade Moodle to v3.5
We will be upgrading Moodle to version 3.5 on Thursday, July 19th from 8am-11am.
For more details about Moodle 3.5 please refer to the new features tour or the version release notes. There are also a series of videos that describe new version 3.5 features.
Turnitin functionality from within the core Moodle assignment module will now be possible post upgrade. See here for more details.
Please contact the Helpdesk with questions or comments: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Scheduled: myEMU and EX
Monday, July 16, 5:30 AM until 9 AM is a scheduled information system outage for the Student Information System (Jenzabar EX) and myEMU. We will be installing a minor upgrade. EX will be unavailable during this time; myEMU will have limited functionality.
Please note the outage extends into business hours. We hope to minimize the amount of time the system outage extends into business hours. Our goal is to minimize disruption for faculty, staff, and students.
This outage is for only EX and myEMU. Other systems should not be affected.
If you use the EX client, please quit the client before you leave work Friday. If the client is running during the upgrade you may need to restart your computer after the upgrade for EX to work correctly.
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
7:55AM Update: myEMU is available for use — Still working on verifying EX
8:15AM Update: It is now okay to use both myEMU and EX.
Jenzabar and EMU IS are still working on verifying the update this activity will cause the system to run slower for the next hour or so.
9:00 AM Jenzabar and IS have completed the upgrade of the EX production environment
Both EX and myEMU are available for use
Over the next several days, IS will complete upgrade work related to:
- Testing the production environment
- Adjusting scripts for Importing data into EX
- Updating and configuring the EXi test environment
- Fixing some issues in the play environment (It is fine to use play while we work on these fixes)
The resource-intensive portion of these activities will be done after hours.
The things that are not going to excessively slow down EX for other users will be done during business hours.