3:56 pm: Moodle is back up and accessible.
Moodle and Panopto are currently unavailable. We are working with our support vendor to regain access.
You can monitor the outage here: https://moodleus.statuspage.io/
Monthly Archives: July 2022
Unscheduled Outage: Remote Access VPN
Unscheduled Outage: Remote Access VPN
There is an as-yet unknown issue with remote access using the VPN software. Technicians are working on the issue.
Update 7/18/2022
A solution is being tested.
Update 7/19/2011
Problem resolved. Contact the help desk if there continue to be issues.
Scheduled Outage: Moodle
The Moodle upgrade that failed this morning, will be reattempted on Monday, July 18, at 3:00am.
The upgrade should involve one to two hours of downtime for Moodle and will be completed by the beginning of the workday. This is a significant upgrade from version 3 to 4, which has a new look and feel that most will find easier and more intuitive to use. However, it is a change, and we recognize that instructors with classes in session may need some additional support. If you have classes at this time, we encourage you to email helpdesk@emu.edu for information from the IS Moodle Team about training opportunities.
Scheduled Outage: Moodle
Update: July 15, 8:45am:
We are disappointed to report that the Moodle upgrade scheduled for early this morning could not be completed successfully. Moodle remains unchanged. We are working closely with our service provider to determine a new timeline. We will send another update as soon as we have confirmation that the problems have been resolved and a new date can be set confidently. If you have questions, please email them to helpdesk@emu.edu.
On Friday, July 15 3:00-6:30 am, we will be upgrading Moodle to version 4.0. Moodle will be unavailable during the upgrade. If you have questions, email helpdesk@emu.edu.
Scheduled Outage: Wireless Connectivty and Network Connectivity
Update: IS found additional problems that could not be resolved with this upgrade, and the upgrade was not successful. IS will be using the new information found in this procedure to continue working toward a solution. All services were restored by 12:45 am on July 8.
On Thursday, July 7, 2022, the servers that provide users with wireless connectivity to the EMU network and access to the broader Internet will be down. Maintenance will begin at 7:00 PM and the upgrade should take no longer than an hour. Wireless connectivity and access to the broader Internet will be affected for most if not all users.
Please reach out to helpdesk@emu.edu with any questions or concerns.