The webmail server became unresponsive around 3pm. The mail server was unaffected, no mail was lost, and service was restored quickly.
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1 Hour EMail Server Outage for Server Changes
Several hardware configuration changes are needed to simplify the way mail is handled and secured on the EMU email servers. These changes will require about 1 hour of down time and will begin at 6:30am.
During this time no one will be able to access email, however, and all incoming and outgoing email will be held in queue until the servers are all placed back on line.
Mail server outage
A software bug in a RAID controller manager created a misconfiguration of the server that resulted in downtime.
Email Server Issues
Users will not be able to login.
Blackboard Outage
An automatic backup procedure failed early this morning, causing the server to remain offline until it was brought back online manually.
Web server memory upgrade
Memory upgraded from 512MB to 1GB
NS server disk upgrade
The Novell server NS had larger disks installed.
The four 36 gig disks were replaced with four 73 gig disks. This meant the raid needed to be rebuilt. Since the data section was smaller than 100G, I was able to use server magic. Following is the order of what was done:
I created a tape backup of the server
Ccreated an image of the sys, c: partition.
Deleted most of the data from the data partition.
Created an image of the data partition.
Swapped out disks.
Created the new array and logical drives using server magic – which allows me to increase the size of the netware partition.
Installed both images.
Used Novastor to restore the data to the “SERVIMG” and “IMAGES” volumes.
(this created some problems when trying to restore data to more than 1 volume at a time.)
This now doubled the space to store system images.
Dan Marple Jr.
FS server reboot required
The Faculty/Staff file server needs to be rebooted.
This is required to allow some configuration changes to be installed.
Web Instability
The database server is running again. This impacted the home page, Campus Connection page, and other systems. Updates if any will be posted here later.
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Update 11am: The problem began with Apache and memory. It then impacted other servers like the database. Once Apache was restarted it appears fine. We are looking to upgrade the memory in the next weeks.
Blackboard Software Upgrade
Info Systems will upgrade the Blackboard software at the same time as the Novell system save is being performed. This is a relatively small upgrade. We expect the system to return to service by 9:00am.
IMPORTANT NOTE: A more detailed description of the outage timetable is available on a web page here. You are urged to view click the link to see the detailed information.