On Saturday, January 7, from 7:30 am until late in the evening, significant improvements will be made to the network closet on the third floor of the Campus Center. During this time there will be no phone, network, or WiFi access on the third floor. Other areas of the building will not be affected.
Category Archives: Phone System
Scheduled: phone.emu.edu outage
Phone.emu.edu will be down for a period of time during system maintenance
Unscheduled: Voicemail and some extensions unavailable
Update 20161122 04:15pm: All systems are now functioning normally.
Voicemail and some phone extensions on the Harrisonburg campus are down. Noteable extensions include our information line–540 432 4000–and the Helpdesk–540 432 4357.
Technicians are investigating the problem.
Unscheduled: phone.emu.edu is unavailable
Currently phone.emu.edu is unavailable. Technicians are working to resolve the issue.
Unscheduled: Telephone service outage
There was an outage with our telephone service provider this morning. Users may have experienced brief periods of service interruption during this time.
Unscheduled: Incoming toll free callers, dropped while leaving voicemail
There is an issue with incoming toll free calls. If the call goes to voicemail, the call is dropped 10 seconds into the voicemail message.
Scheduled Toll Free dialing
for a period of up to 30 minutes toll free calls will be unavailable
Scheduled Phone outage – Harrisonburg
Update, 10:20am: All functions are tested and working. Outage closed. Exception: Park View FCU ATMs in the Campus Center and University Commons are not working. Park View FCU technicians were aware this might happen; we will be working them to resolve this issue.
Update, 9:45am: 800-number calling is restored.
Update, 9:00am: 911 service is now restored. Technicians are working on 800-number calling.
Update, 8:30am: Local and long-distance calling is working; 911 and 800-number calling are not. Technicians are working to resolve the outstanding issues.
On March 5 from 8-8:30am we will be upgrading a major component to the phone system at the Harrisonburg campus, Lancaster will not be affected. At the beginning of the upgrade existing calls will be dropped. Inbound calling will be available again immediately, however outbound calling may be unavailable for up to thirty minutes.
Scheduled: Calls incoming from the PSTN
Calls incoming to campus were briefly interrupted.
Planned outage: 4xxx internal calling
In preparation for our replacement VoiceMail system it is necessary to make some routing configuration changes to the NEC phone switch. During the time of this configuration internal calls related to 4xxx extensions will be unavailable.