This outage only affects staff in Financial Aid.
PowerFAIDS will be upgraded from version 26.1 to 26.1.1 on Wednesday, morning Dec 9.
The server upgrade will start at 7AM on Feb 11. The server upgrade should be completed in thirty minutes.
Users will have to use the new PowerFAIDS 26.1.1 client to connect to the upgraded server.
We are currently experiencing issues with AppStream. Users are unable to launch AppStream instances
Update 11/2/20 9:30AM: Appstream service has been restored.
There is currently an issue with accessing web services from off-campus. This includes:
Moodle
myEMU
On Wednesday, May 13 from 7:30 pm to 9:30 pm, IS will be installing an upgrade to the phone system. This will result in a two hour outage of the ability to make and receive calls from all phones on campus. Voicemail and call forwarding will not be available during this time as well.
J1 and some functionality in myEMU is currently unavailable. Techs are working with the vendor to solve the issue.
The failure of a routine maintenance procedure resulted in an outage.
password.emu.edu is unavailable for password resets.
We will be upgrading Moodle to version 3.7 on Monday, July 15th from 5:00 PM to 9:00 PM.
For more details about Moodle 3.7 please refer to the new features tour or the version release notes. There is also a series of videos that describe new version 3.7 features.
Please contact the Helpdesk with questions or comments: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Update 2019-07-15 6:41 PM: The upgrade is complete. Moodle is once again available.
Update: at 11:35 am the update and related tasks were completed successfully, ahead of schedule.
On Saturday, August 3, we will be taking a core network component offline for a software upgrade. This will result in a complete outage of all technology and telecommunications services in Harrisonburg , Lancaster, and Washington (WCSC) as well as most web and internet services EMU provides to off-campus audiences. We plan to maintain availability of the main website, www.emu.edu, to external audiences by using cloud technology. All other services will be unavailable (including telephone service). The procedure will begin before 8 am and if all goes well, should be complete by noon, though it is anticipated that an outage of this magnitude will have some unintended consequences that will need to be addressed after the main procedure.
If you have any questions, please contact the helpdesk, helpdesk@emu.edu or 540-432-4557.
Due to multiple problems occurring simultaneously, a data storage system failed and was very troublesome to restore. Not all problems are as yet resolved, but services have been restored. A large number of services were affected, including but not limited to Jenzabar J1, all web servers, and mapped drives.