Category Archives: Uncategorized

Scheduled: myEMU and EX

myEMU, Student Information System (SIS), Uncategorized

Wednesday, March 7, 6:00 AM to noon is a scheduled information systems outage for the Student Information System (Jenzabar EX) and myEMU. We will be installing a major upgrade. EX will be unavailable during this time; myEMU will have limited functionality.

Please note the outage occurs during business hours. We have scheduled this in close consultation with EX module managers and to occur during Spring Break. We regularly review our outage procedures to minimize disruption for faculty, staff, and students.

This outage is for only EX and myEMU. No other systems will be affected.

If you use the EX client, please quit the client before you leave work Tuesday. If the client is running during the upgrade you may need to restart your computer after the upgrade for EX to work correctly.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

8:40 AM The EX client package is currently being deployed to users machine. Once you have received the new EX client. It is fine to start using EX.

10:30 Both my EMU and EX should be functioning. If you encounter difficulties with using EX please create a ticket at:

https://helpdesk.emu.edu/jira/servicedesk/customer/portal/4 

 

Scheduled: Software Updates for Webservers

LMS, Multiple Servers, Uncategorized, Web Applications, Web Server, , ,

Between 6:30 AM and 7:00 AM on Tuesday, January 9th we will be performing software updates on some of our website servers. You may notice intermittent issues accessing www.emu.edu, moodle.emu.edu, and the Broadcast Email system web-interface during this time.

The web-accessible interface of the Broadcast Email system will be unavailable during this outage. However, emails sent into the Broadcast system will continue to be processed normally, but their delivery may be delayed slightly.

Unscheduled: Network Outage, south-east Harrisonburg campus

Network, Uncategorized

Early this morning network connectivity was disrupted to the south-east portion[1] of the Harrisonburg campus by a power failure in the Hartzler Library.

If you encounter problems accessing network drives or logging in, please restart your computer. If you continue to have problems after restarting, please contact the helpdesk: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).

There is a small chance that electrical repair work in the library may cause further disruption today. Facilities and IS are working to prevent that.

Thanks to Facilities staff for their quick–and early-morning–response to the power problems!

[1] Affected buildings in south-east Harrisonburg campus include:

  • Library
  • Suter Science Center
  • Martin Store / CJP
  • Weaver House
  • Brunk House
  • Rutt House
  • Rutt Annex
  • Anderson House
  • Suter 2 House

Scheduled: 25Live Upgrade

Uncategorized

On Tuesday December 6 (9:00pm), 25Live will be upgraded to v27.

During the time of the upgrade, 25Live will not be available for viewing or creating events.

The most anticipated new features of v27 are:

  • Event Wizard: Files can be uploaded and attached in the Event Wizard
  • Workflow: New automatic email of Tasks digest
  • Administration: Ability to remove blackout dates en masse
  • Security: Ability to set assignment policy exceptions on multiple security groups simultaneously
  • Reports: The “User List By Security Group” and “User List By User Name” reports now indicate which usernames are inactive
  • Mobile: Organizations now appear in the Mobile version
  • Mobile: Event list for Locations and Resources appear in the Mobile version

See release notes as well: What’s New in 25Live

Scheduled: Panopto Upgrade

Uncategorized

On Saturday, December 17, Panopto will be upgraded to v5.3 (7:00pm-11:00pm)

During the time our site is offline, you will not be able to access records, and any attempts to upload from clients will result in a “Server unable to connect” message.

  • Quizzing — Instructors can add multiple choice, multi-select, and true/false questions into any video using the Panopto editor. Viewers can take quizzes in the interactive player, and instructors can access real-time reports of all responses.This new feature will be off by default, can be previewed by admin users, and can be turned on for all users via a site setting.
  • Captions — Users can access Panopto’s machine-generated speech-to-text captions and modify them in the video editor. In addition, users can customize the color, size, and position of captions during playback.
  • Primary Video Switching — For multi-camera recordings, video creators can switch between primary video feeds using the Panopto editor. This eliminates the need for costly video-switching hardware, making it easy to create professional-looking multi-camera events.
  • Enhanced Editing — In June, we introduced the industry’s first HTML5-based video editor. Now, we’re adding the ability to upload custom thumbnails, and to upload and manage slides within the video timeline.

For more details about the features in Panopto 5.3, check out our release notes.