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Category Archives: Uncategorized
Unscheduled: Network Outage, south-east Harrisonburg campus
Early this morning network connectivity was disrupted to the south-east portion[1] of the Harrisonburg campus by a power failure in the Hartzler Library.
If you encounter problems accessing network drives or logging in, please restart your computer. If you continue to have problems after restarting, please contact the helpdesk: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).
There is a small chance that electrical repair work in the library may cause further disruption today. Facilities and IS are working to prevent that.
Thanks to Facilities staff for their quick–and early-morning–response to the power problems!
[1] Affected buildings in south-east Harrisonburg campus include:
- Library
- Suter Science Center
- Martin Store / CJP
- Weaver House
- Brunk House
- Rutt House
- Rutt Annex
- Anderson House
- Suter 2 House
Unscheduled: Google Drive Service Disruption
Google is reporting a service disruption with Google Drive. Files will not load and results in a 500 error.
https://www.google.com/appsstatus#hl=en&v=status
Problems with faxing
A component of the phone system is not handling fax calls correctly. We have made progress diagnosing the problem and will continue efforts to resolve on Monday, June 26.
Scheduled: 25Live Outage
On February 21, 9:00, CollegeNET will temporarily take 25Live Test and Production environments offline for up to 30 minutes.
Scheduled: 25Live Upgrade
On Tuesday December 6 (9:00pm), 25Live will be upgraded to v27.
During the time of the upgrade, 25Live will not be available for viewing or creating events.
The most anticipated new features of v27 are:
- Event Wizard: Files can be uploaded and attached in the Event Wizard
- Workflow: New automatic email of Tasks digest
- Administration: Ability to remove blackout dates en masse
- Security: Ability to set assignment policy exceptions on multiple security groups simultaneously
- Reports: The “User List By Security Group” and “User List By User Name” reports now indicate which usernames are inactive
- Mobile: Organizations now appear in the Mobile version
- Mobile: Event list for Locations and Resources appear in the Mobile version
See release notes as well: What’s New in 25Live
Scheduled: Panopto Upgrade
On Saturday, December 17, Panopto will be upgraded to v5.3 (7:00pm-11:00pm)
During the time our site is offline, you will not be able to access records, and any attempts to upload from clients will result in a “Server unable to connect” message.
- Quizzing — Instructors can add multiple choice, multi-select, and true/false questions into any video using the Panopto editor. Viewers can take quizzes in the interactive player, and instructors can access real-time reports of all responses.This new feature will be off by default, can be previewed by admin users, and can be turned on for all users via a site setting.
- Captions — Users can access Panopto’s machine-generated speech-to-text captions and modify them in the video editor. In addition, users can customize the color, size, and position of captions during playback.
- Primary Video Switching — For multi-camera recordings, video creators can switch between primary video feeds using the Panopto editor. This eliminates the need for costly video-switching hardware, making it easy to create professional-looking multi-camera events.
- Enhanced Editing — In June, we introduced the industry’s first HTML5-based video editor. Now, we’re adding the ability to upload custom thumbnails, and to upload and manage slides within the video timeline.
For more details about the features in Panopto 5.3, check out our release notes.
EX FAM module scheduled outage, PowerFAIDS 22.0
For those of you that use the Financial Aid module, there will be an upgrade planned for 10/19/16, Wednesday morning until 10:00am. Any connections to Financial Aid data will not be operational (FAM module, military subtab) while we get PowerFAIDs up to date to version 22.0. You may use any other part of EX during this time.
EX FAM module outage, PowerFAIDS 21.4
For those of you that use the Financial Aid module, there will be an upgrade planned for 9/8/16, Thursday morning until 10:00am. Any connections to Financial Aid data will not be operational (FAM module, military subtab) while we get PowerFAIDs up to date to version 21.4. You may use any other part of EX during this time.
Multiple server outages
Multiple servers were affected by a storage problem. This has been resolved and all services should be available again within 10-15 minutes.