Calls incoming to campus were briefly interrupted.
Category Archives: Uncategorized
Internet connection problems
3:15pm: All systems are functioning normally. Further details are available below.
2:15pm: We’ve received reports of internet connection problems. Technicians are investigating.
Between 2:15pm and 3:15pm on Tue 1 Sep users on the Harrisonburg campus experienced problems connecting to web sites and services. These problems were intermittent and inconsistent, with some sites being available and others not.
We have traced the problem to anomalies in web traffic across our two internet connections. We are working with both internet service providers to further diagnose the problem and prevent its recurrence.
External access to EMU resources was unavailable.
A system failed that caused external access to all EMU resources to be unavailable.
Harrisonburg voicemail system problems
Last night, apparently due to lightning, we lost some functionality of our voicemail system. We have taken the system offline to run tests and try to restore full functionality.
Within an hour, we will send another update on the status of the system and what, if any, actions you may need to take.
Jenzabar EX (SIS) – Users unable to login
Users attempting to login to Jenzabar EX receive an error message and are unable to login.
Technicians are looking into the problem and will update this entry when more information is available.
This issue has been resolved.
myEMU and EX upgrade
Saturday, January 17 from 8:00am to 8:00pm is a scheduled information systems outage for EX (SIS) and myEMU. We will be installing a routine upgrade. EX (SIS) and myEMU will be unavailable during this time.
Only EX (SIS) and myEMU will be affected by this outage. No other systems will be affected.
Moodle will remain available at moodle.emu.edu .
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
myEMU and EX upgrade
From Friday evening December 26 at midnight (Saturday 0:00 hours) originally expected to Sunday December 28 at 8:00pm is a scheduled information systems outage for EX (SIS) and myEMU. We will be upgrading the database server that hosts these systems. EX (SIS) and myEMU will be unavailable during this time.
Note the extended expected time of this outage: midnight Friday evening to 8pm Sunday.
Only EX (SIS) and myEMU will be affected by this outage. No other systems will be affected.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Multiple brief internet interruptions early Tuesday
Information Systems continues to address problems that cause slow internet access. Early Tuesday morning a test will be performed that will cause several brief internet interruptions between 6:00 and 7:30 AM. These interruptions will likely not be noticeable to most users. We appreciate your patience if you are affected. Our goal is to collect the data we need to improve access for everyone.
Completed: myEMU
Outage extended until noon.
Saturday 18 Oct is a scheduled maintenance outage for myEMU. We will be installing upgrades.
We expect an outage for myEMU between 8:00am and 10:00am on Saturday the 18th. No other systems will be affected.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Unscheduled: Internet Connection Outage
An unexpected restart of core networking equipment briefly disrupted Harrisonburg-campus access to the Internet and from the Lancaster and Washington locations.