Users attempting to login to Jenzabar EX receive an error message and are unable to login.
Technicians are looking into the problem and will update this entry when more information is available.
This issue has been resolved.
Category Archives: Uncategorized
myEMU and EX upgrade
Saturday, January 17 from 8:00am to 8:00pm is a scheduled information systems outage for EX (SIS) and myEMU. We will be installing a routine upgrade. EX (SIS) and myEMU will be unavailable during this time.
Only EX (SIS) and myEMU will be affected by this outage. No other systems will be affected.
Moodle will remain available at moodle.emu.edu .
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
myEMU and EX upgrade
From Friday evening December 26 at midnight (Saturday 0:00 hours) originally expected to Sunday December 28 at 8:00pm is a scheduled information systems outage for EX (SIS) and myEMU. We will be upgrading the database server that hosts these systems. EX (SIS) and myEMU will be unavailable during this time.
Note the extended expected time of this outage: midnight Friday evening to 8pm Sunday.
Only EX (SIS) and myEMU will be affected by this outage. No other systems will be affected.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Multiple brief internet interruptions early Tuesday
Information Systems continues to address problems that cause slow internet access. Early Tuesday morning a test will be performed that will cause several brief internet interruptions between 6:00 and 7:30 AM. These interruptions will likely not be noticeable to most users. We appreciate your patience if you are affected. Our goal is to collect the data we need to improve access for everyone.
Completed: myEMU
Outage extended until noon.
Saturday 18 Oct is a scheduled maintenance outage for myEMU. We will be installing upgrades.
We expect an outage for myEMU between 8:00am and 10:00am on Saturday the 18th. No other systems will be affected.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Unscheduled: Internet Connection Outage
An unexpected restart of core networking equipment briefly disrupted Harrisonburg-campus access to the Internet and from the Lancaster and Washington locations.
Scheduled: voicemail and phone
Saturday July 19 between 8:00am and noon is a scheduled maintenance outage for Harrisonburg campus voicemail and (briefly) phone systems. We are improving power delivery in the data center.
We expect outages as follows for the phone and voicemail system:
– Voicemail will be unavailable between 8:00am and noon. Phone calls will ring until answered or ended. Saved voicemail messages will be preserved but unavailable during the outage.
– Phone service to some extensions will be disrupted briefly at some point between 8:00am and noon while we reboot portions of the phone system. The disruption will last only a few minutes but we cannot determine exactly when it will occur.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Scheduled: Moodle
Update (12:30pm, 16 July): Moodle is back online.
Update (9am, 16 July): The outage is extended until noon today to give us additional time to resolve technical issues.
—
Wednesday (16 July 2014) between 8:00am and 10:00am information systems is upgrading our Moodle system to version 2.7.
Moodle will be unavailable during the upgrade; no other systems will be affected.
This upgrade will affect you in two primary ways:
- Theme: We are changing the Moodle theme to improve mobile support and compatibility with activities and assignments. The locations and names of Moodle functions will not change, though their appearance may.
- Turnitin: We are adding an upgraded Turnitin plugin at Turnitin’s request. We will continue to support the old plugin during the fall semester but encourage you to use the new. The new plugin provides the same functionality and better integrates with Moodle.
We will provide more details about changes after the upgrade is complete.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).
EMU websites not accessible externally
Due to the failure of a software application to restart properly, EMU websites (www.emu.edu, moodle.emu.edu, etc.) were briefly not available off-campus.
15 Min – Planned reboot all Novell servers
All novell servers were rebooted to install some new software.