Category Archives: Uncategorized

Unscheduled: service outage affecting internet access

Wednesday March 31, 2021 5:15pm - 5:45pmUncategorizedJason Alderfer

An outage of a Domain Name Service (DNS) resolution provider resulted in the inability to access many internet sites. The problem appears to have been resolved by the service provider.

Unscheduled: Microsoft Service Disruption

Monday March 15, 2021 3:45pm - 9:00pm25Live, Login, Uncategorized, Web ApplicationsJordan Leaman

Update 3/15/21 9:00PM: Affected services have been restored

Microsoft is reporting an outage that may affect the following EMU services:

Voicethread
Adobe Creative Cloud
Blue
25Live
OCLC EZProxy
AWS Console
AppStream
Salesforce
OCLC Tipasa
Akademos
Microsoft MFA
Power BI
Self Service Password Reset

Updates from Microsoft can be found at https://status.azure.com/en-us/status

Unscheduled: Google Service Disruption

Monday December 14, 2020 7:00am - 8:15amUncategorizedJordan Leaman

Update 12/14/20 8:15AM: Service has been restored

Google is experiencing a service disruption with a Temporary Error (500) code. Many google services are affected including Gmail and Drive.

You can visit this link to check the status of all Google Services: https://www.google.com/appsstatus#hl=en&v=status

Scheduled Outage: Portfolio

Monday December 14, 2020 6:00pm - Tuesday December 15, 2020 8:00amUncategorizedJordan Leaman

Portfolio will be unavailable from 12/14/20 6:00PM through 12/15/20 8:00AM for scheduled maintenance.

This will affect all portfolio users.

Schedule Outage: PowerFAIDS

Wednesday December 9, 2020 7:00am - 7:30amUncategorizedKent Palmer

This outage only affects staff in Financial Aid.

PowerFAIDS will be upgraded from version 26.1 to 26.1.1 on Wednesday, morning Dec 9.

The server upgrade will start at 7AM on Feb 11. The server upgrade should be completed in thirty minutes.

Users will have to use the new PowerFAIDS 26.1.1 client to connect to the upgraded server.

Unscheduled: Appstream outage

Friday October 30, 2020 12:00pm - Monday November 2, 2020 9:30amUncategorizedJordan Leaman

We are currently experiencing issues with AppStream. Users are unable to launch AppStream instances

Update 11/2/20 9:30AM: Appstream service has been restored.

Unscheduled: Web Service Unavailable from Off-Campus

Friday October 16, 2020 7:20am - 7:23amUncategorizedJenni Piper

There is currently an issue with accessing web services from off-campus. This includes:

Moodle
myEMU

Scheduled: Phone system software upgrade

Wednesday May 13, 2020 7:30pm - 10:30pmPhone System, UncategorizedJason Alderfer

On Wednesday, May 13 from 7:30 pm to 9:30 pm, IS will be installing an upgrade to the phone system. This will result in a two hour outage of the ability to make and receive calls from all phones on campus. Voicemail and call forwarding will not be available during this time as well.