Scheduled: HelpWeb/EquipWeb migration to new server

Web Applications

On Wednesday, 15 Julyy 2015 between 8:00am and 8:30pm, Information Systems will be migrating the HelpWeb and EquipWeb databases to a new server.

HelpWeb and EquipWeb will be unavailable during the migration. No other systems will be affected.

Emails to helpdesk@emu.edu will be imported into HelpWeb when the migration is done.

Please contact the Helpdesk with questions or comments: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).

Scheduled: Moodle Upgrade to 2.9

LMS

On Monday, 13 July 2015 between 8:00am and 12:00pm, Information Systems will be upgrading our Moodle system to version 2.9.

Moodle will be unavailable during the upgrade. No other systems will be affected.

Highlights of the new features in v2.9 include:

  • Improvements/fixes to the gradebook
  • Navigation improvements
  • Redesigned user profile page

For more details please read the new features tour or the Moodle 2.9 release notes. There’s also a series of videos that describe new version 2.9 features.

Please contact the Helpdesk with questions or comments: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).

Intermittent internet connection outages Saturday

Email, Internet, Network

This Saturday, June 27 beginning at 9:00 AM, Information Systems will be making configuration changes to our network to accommodate a second internet service provider.  This will result in multiple intermittent interruptions in both the ability of on-campus users to access the internet (perhaps most importantly Google), as well as off-campus users’ ability to access services provided by EMU, such as Moodle and myEMU.  While we expect work to be completed by 1:00 PM, it may take some internet sites longer to re-establish communication with EMU so you may notice inconsistencies until later in the day.  We expect these will be few, if any.

Services that do not require internet access for on-campus users including, but not limited to, file access, printing, myEMU, and Moodle will remain available for on-campus users.

EX FAM module outage, PowerFAIDS 20.3

Student Information System (Jenzabar EX)

For those of you that use the Financial Aid module, there will be an upgrade planned for 5/21/15, Thursday morning until 10:00am.Any connections to Financial Aid data will not be operational (FAM module, military subtab) while we get PowerFAIDs up to date to version 20.3.

5/21 10:30 status: various EX connections needed to be terminated to complete the upgrade. Processes have changed and next time should be smoother.

myEMU and EX upgrade

Student Information System (SIS)

Saturday, May 9, 8:00 am to Sunday, May 10, 5:00 pm is a scheduled information systems outage for Student Information Systems (EX)  and myEMU.  We will be installing a major upgrade.  EX and myEMU will be unavailable during this time.

We expect the outage to be for only EX and myEMU. No other systems will be affected.

Moodle will remain available at moodle.emu.edu .

If you use EX on a PC and have not shut it down for the weekend, you will need to reboot it after the update, before you first use EX next week.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).