Update (4/4/2023): This issue is resolved
There are currently issues accessing the Machform Cloud system administrative interface. We are working with our support vendor to regain access.
Unscheduled: WiFi outage
Update (3/14/23 3:15 pm): WiFi is now working again. If you still have trouble, please contact the Helpdesk (helpdesk@emu.edu).
The EMU Guest WiFi and EMU-iot WiFi are not working. There is a known issue that may affect some but not all.
Unscheduled: WiFi outage
Update (9:30 am): WiFi is now working again. If you still have trouble, please contact the Helpdesk (helpdesk@emu.edu).
WiFi on campus is currently not working. Technicians are actively working on fixing this. We will post an update as soon as we have one.
Unscheduled: Email-to-print outage
Update 3/3/23 10:37AM: Email-to-Print is working again. If you have previously submitted a job that did not go through, you should get your confirmation email today.
Email to print is currently experiencing issues. Emails are being received but are not being passed to Papercut. Please do not resend jobs.
IS is investigating and will provide an update once we know more.
Unscheduled: Email-to-Print not working
Update 2/24/23 12:15PM: Email-to-Print is working again. If you have previously submitted a job that did not go through, you should get your confirmation email by 12:30
Email-to-Print is current not working for all users. IS is investigating the issue and will provide an update once we know more.
Unscheduled: Phones are not working
Update (8:35 am): All phones on campus should be working now.
At this point, it appears all phones on campus are not working. IS is investigating and we will update this post as soon as we know more.
Unscheduled: Broadcast Messaging System
Update 1/24/23 8:00PM – Broadcast messaging functionality has been restored.
Original – Sending broadcast messages from Gmail or another web client is currently not functional and IS is investigating. In the meantime, broadcast messages should be sent from the broadcast messaging web interface (emu.edu/broadcast)
Internet outage Saturday, January 7, 9 am – 1 pm
On Saturday, January 7 from 9 am to 1 pm, Information Systems plans to replace a device involving EMU’s internet connection. During the outage, most network services will NOT be available from on-campus in Harrisonburg as well as Lancaster offices, including telephone service.
If you are off-campus, most services will remain available, including Google and Moodle, among others, however you will not be able to use a VPN to connect back to campus.
If you have questions please contact helpdesk@emu.edu
Scheduled: Papercut Upgrade 1/4/23 7:30AM-8:30AM
Update 1/4/23 8:15AM: Upgrade was successful, printing functionality restored.
Wednesday, January 4, 7:30AM to 8:30AM is a scheduled Information Systems outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected.
If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.
If you have questions or concerns, please email the Information Systems Helpdesk: helpdesk@emu.edu
Scheduled: myEMU & J1
Status update:
3 PM J1, myEMU, and CashNET are all available.
- Appstream has not yet been updated so one cannot use J1 there yet
- There are still a number of technical issues, these issues primarily affect reports, views, and integrations. IS will continue to address these issues.
1 PM Both myEMU and J1 are available for use. Jenzabar has completed their work. The IS department is continuing work to make adjustments to accommodate the Jenzabar changes. If you have problems using J1, please create a heldesk ticket. This can be done be emailing helpdesk@emu.edu
11 AM JICS & CashNET are now available for use.
10 AM Making normal progress. We have completed changing the Jenzabar database structure. We are continuing with installing new software for myEMU, J1 Desktop, and J1 Web.
8 AM J1 & myEMU are down. Currently changing the structure of the Jenzabar database (Tables, views, stored procedures, …). Communication with all related applications have been halted as the database changes are made. This would include 25Live, CashNET, PowerFAIDS, Salesforce, and others.
7 AM CashNet, myEMU are currently available but will go down again at approximately 8AM Work is continuing on the database to prepare for running update scripts.
6:15 AM Volume snapshots in progress (CashNET, J1, MyEMU) all down
—————————- Original Message —————————————
There is a planned outage of the Student Information System (Jenzabar J1) on December 22nd from 7:00 AM to 3:00PM. myEMU will also be upgraded and will not be available 7:00 and until 1:00PM on December 22nd.
This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.
If you use J1 Desktop, please quit J1 before leaving for Christmas break. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.
We are are updating to J1 2022.2 at this time because it includes changes that are necessary for EMU to be able to issue: 1098 and 1099 forms in January and to meet other regulatory requirements.