Update 1/24/23 8:00PM – Broadcast messaging functionality has been restored.
Original – Sending broadcast messages from Gmail or another web client is currently not functional and IS is investigating. In the meantime, broadcast messages should be sent from the broadcast messaging web interface (emu.edu/broadcast)
On Saturday, January 7 from 9 am to 1 pm, Information Systems plans to replace a device involving EMU’s internet connection. During the outage, most network services will NOT be available from on-campus in Harrisonburg as well as Lancaster offices, including telephone service.
If you are off-campus, most services will remain available, including Google and Moodle, among others, however you will not be able to use a VPN to connect back to campus.
If you have questions please contact helpdesk@emu.edu
Update 1/4/23 8:15AM: Upgrade was successful, printing functionality restored.
Wednesday, January 4, 7:30AM to 8:30AM is a scheduled Information Systems outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected.
If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.
If you have questions or concerns, please email the Information Systems Helpdesk: helpdesk@emu.edu
Status update:
3 PM J1, myEMU, and CashNET are all available.
1 PM Both myEMU and J1 are available for use. Jenzabar has completed their work. The IS department is continuing work to make adjustments to accommodate the Jenzabar changes. If you have problems using J1, please create a heldesk ticket. This can be done be emailing helpdesk@emu.edu
11 AM JICS & CashNET are now available for use.
10 AM Making normal progress. We have completed changing the Jenzabar database structure. We are continuing with installing new software for myEMU, J1 Desktop, and J1 Web.
8 AM J1 & myEMU are down. Currently changing the structure of the Jenzabar database (Tables, views, stored procedures, …). Communication with all related applications have been halted as the database changes are made. This would include 25Live, CashNET, PowerFAIDS, Salesforce, and others.
7 AM CashNet, myEMU are currently available but will go down again at approximately 8AM Work is continuing on the database to prepare for running update scripts.
6:15 AM Volume snapshots in progress (CashNET, J1, MyEMU) all down
—————————- Original Message —————————————
There is a planned outage of the Student Information System (Jenzabar J1) on December 22nd from 7:00 AM to 3:00PM. myEMU will also be upgraded and will not be available 7:00 and until 1:00PM on December 22nd.
This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.
If you use J1 Desktop, please quit J1 before leaving for Christmas break. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.
We are are updating to J1 2022.2 at this time because it includes changes that are necessary for EMU to be able to issue: 1098 and 1099 forms in January and to meet other regulatory requirements.
Update: 12/20/22 3:35PM: Wifi access has been restored.
The Wifi network is not available. Technicians are working on the issue.
6:12 AM Update: SQL Server has restarted. All services other than DBAmp and the Salesforce Backups database are now available. Ungoing work with configuring DBAmp will take several hours
DB Amp needs to be upgraded to continue transferring data from Salesforce to SQLServer. Other items relying on SQL Server (Jenzabar, PowerFAIDS, myEMU, …) will not work during the upgrade.
Upgrade will start at 6 AM11/24/2022 (Thanksgiving morning). Planned completion is 6:15AM on 11/24/2022.
Update 11/17/22 8:00AM – Broadcast messaging functionality has been restored.
Original: Sending broadcast messages from Gmail or another web client is currently not functional and IS is investigating. In the meantime, broadcast messages should be sent from the broadcast messaging web interface (emu.edu/broadcast)
Update 11:00PM: Upgrade is complete
EMU Information Systems is switching from Jira Service Management to TeamDynamix for IT service management, including Helpdesk and SIS ticketing. All open tickets will be migrated to the new system, and requestors/participants of open tickets may receive an email from helpdesk@emu.edu alerting them of successful ticket migration. This email will also contain a reply token unique to a customer’s ticket in our new platform.
Update 11/8/2022 10:40AM: This issue is resolved
Users will receive an error screen when accessing moodle.emu.edu. Technicians are working with our support vendor to resolve the issue.
Users can get around this error by going to moodle.emu.edu/my
On Sunday, October 23 beginning at 1 pm, the servers that provide wireless connectivity to the EMU network and access to the broader Internet will be down. Maintenance will begin at 1:00 PM and the upgrade should take no longer than two hours. Wireless connectivity and access to the broader Internet will be affected for most if not all users.