Monthly Archives: February 2016

Scheduled Phone outage – Harrisonburg

Phone System, Voicemail

Update, 10:20am: All functions are tested and working. Outage closed. Exception: Park View FCU ATMs in the Campus Center and University Commons are not working. Park View FCU technicians were aware this might happen; we will be working them to resolve this issue.

Update, 9:45am: 800-number calling is restored.

Update, 9:00am: 911 service is now restored. Technicians are working on 800-number calling.

Update, 8:30am: Local and long-distance calling is working; 911 and 800-number calling are not. Technicians are working to resolve the outstanding issues.

On March 5 from 8-8:30am we will be upgrading a major component to the phone system at the Harrisonburg campus, Lancaster will not be affected.  At the beginning of the upgrade existing calls will be dropped.  Inbound calling will be available again immediately, however outbound calling may be unavailable for up to thirty minutes.

Scheduled: Software Updates for Webservers

LMS, Multiple Servers, Web Applications, Web Server, , , ,

Between 6:30 AM and 7:00 AM on Friday, February 19 we will be performing software updates on three website servers. You may notice intermittent issues accessing moodle.emu.edu, www.emu.edu, and the Broadcast Email system web-interface during this time.

The web-accessible interface of the Broadcast Email system will be unavailable during this outage. However, emails sent into the Broadcast system will continue to be processed normally, but their delivery may be delayed slightly.

myEMU and Jenzabar EX scheduled outage

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Wednesday, February 17, 7:00 am to 8:00 am is a scheduled information systems outage for Student Information Systems (EX) and myEMU. We will be installing a minor hotfix. EX and myEMU will be unavailable during this time.

We expect the outage to be for only EX and myEMU. No other systems will be affected.

Moodle will remain available at moodle.emu.edu .

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

SQL Server Upgrade – MyEMU and EX outage

myEMU, Student Information System (SIS)

Wednesday, February 3rd from 7-7:30 is a scheduled information systems outage for Student Information Systems (EX) and myEMU. We will be installing a minor SQL server update. EX and myEMU will be unavailable during this time.

We expect the outage to be for only EX and myEMU. No other systems will be affected.

Moodle will remain available at moodle.emu.edu .

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).