The webmail server needs to be rebooted to resolve an issue that causes services to fail periodically.
The update did not succeed. IS will resolve this and schedule a future reboot.
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Webmail database upgrade
Due to security vulnerabilities an upgrade of the webmail database backend software is required. This will affect webmail only. Users of Outlook should not be affected.
Internet outage
Internet service was not available. We checked with our provider, which said a major outage ocurred, but that service had been restored.
iService Desk offline for data maintenance
This morning PhysPlant personnel noted corruption in the TMA data file. The file has been sent to TMA tech support for repair. iService Desk (and the rest of TMA) is unavailable until the file has been sent back.
The situation has been resolved through conversation with TMA tech support.
Goldmine server
The Goldmine terminal server (used by the Admissions department) ran out of drive space earlier today and was taken off-line to have a larger hard drive put in. No data was lost and all systems are now functioning perfectly.
Tcell Outage
TCell appears to have received a power-down signal from the UPS while DJ was working on it this morning. Tcell went off line at 7:41 according to Sam’s check-up scripts. It was functional by 9am.
Mail was queued in the interim and may take up to four hours for delivery. No disruption in DNS services was noted.
See WO 16179 for more info.
Internet Outage
Our internet provider is experiencing a technical difficulties. They have not indicated when to expect service to resume.
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3/18/05 04:45pm Problem is with a large router at our ISP’s (nTelos) facility. InfoSYS opened a trouble ticket with nTelos. At about 4:30pm service was briefly restored following an nTelos “power cycle” but soon went down again about 4:30pm. No estimated time for restoration of service.
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3/17/05 05:05pm Info Systems contacted nTelos for an update. System is still down. Likely a major problem since the previous power cycle of the nTelos router failed to fix the problem. There is no estimate on when service will be restored. Since it is now almost an hour prospects are NOT good for a quick fix. Could be several hours. nTelos will confirm with Info Systems when they believe the problem is solved.
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3/17/05 05:30pm InfoSystems received call from nTelos that the problem has been resolved.
Planned Outage of Multiple Services
Two core servers need to be taken offline in order to create images of their operating systems. Having these images is vital in restoring servers if they fail unexpectedly. The main services affected by this outage will be email, wireless access, and DHCP; however ALL network services could experience disruption.
Dad and Mail server down
Dad and Mail servers went down when the UPS signalling cable was removed.
This occured during the replacement of the control box for the matrix 5000 on the south rack. After the matrix was back on-line, the servers were powered back on.
Webmail outage
Webmail failed when DAD failed. Had problems getting the SSL cert reinstalled.