PaperCut will be undergoing maintenance on December 4, 2024 between 5:00 AM and 6:30 AM. Printing, copying and scanning will be unavailable on Main Campus during this time. Lancaster and WCSC will not be impacted.
Category Archives: Copiers (PaperCut)
Scheduled: Copier Upgrades
On September 28 and October 2, 31 new copiers will be delivered to upgrade devices that are five years old. IS will be working with Ricoh to set up the new devices as soon as possible to provide as little disruption to your printing, copying and scanning needs. The device being replaced will be removed October 5th or 9th.
Here is the list of devices impacted on each date.
| Sep 28, 2023 ATH-01 – Ready to Use BIBLE-02 – Ready to Use BUS-OFF-01 – Ready to Use CC-01 – Ready to Use DEV-01 – Ready to Use GRADCOUN-01 – Ready to Use LANG-LIT-01 – Ready to Use LIB-PUB-01 – Ready to Use LIB-REF-01 – Ready to Use MUSIC-02 – Ready to Use NURSE-03 – Ready to Use SC-04 – Ready to Use SEM-02 – Ready to Use SEM-05 – Ready to Use SOC-03 – Ready to Use STULIFE-04 – Ready to Use | Oct 2, 2023 ADM-01 – Ready to Use AS-01 BIO-MED-01 – Ready to Use BUS-ED-01 – Ready to Use CAFE-01 – Ready to Use CC-03 – Ready to Use CJP-WEAV-03 – Ready to Use COUNSERV-01 – Ready to Use GRADDEAN-01 – Ready to Use HILLSIDE-01 – Ready to Use IS-01- Ready to Use SEM-LAB-03 – Ready to Use SEM-OFFICE-02 – Ready to Use SVCC-03 – Ready to Use VACA-01 – Ready to Use |
A Ricoh tech will be onsite to deactivate the current device and set up the new device. This process will take 30-45 minutes. During this time, printing will not be available. Configuration of the devices will start as the devices are delivered and continue the next day until completed.
Printer names will not be changing, so nothing needs to be changed on computers to use them.
Scheduled: Papercut Upgrade 4/24/23 7:00AM – 7:30AM
Update 4/24/23 3:00PM: All MFDs have been updated and outage is complete
Update 4/24/23 1:30PM: A certificate change has caused a temporary outage of copying and scanning function on some Ricoh MFDs.
Monday, April 24, 7:00AM to 7:30AM is a scheduled Information Systems outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected.
If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.
If you have questions or concerns, please email the Information Systems Helpdesk: helpdesk@emu.edu
Scheduled: Papercut Upgrade 1/4/23 7:30AM-8:30AM
Update 1/4/23 8:15AM: Upgrade was successful, printing functionality restored.
Wednesday, January 4, 7:30AM to 8:30AM is a scheduled Information Systems outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected.
If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.
If you have questions or concerns, please email the Information Systems Helpdesk: helpdesk@emu.edu
Scheduled: Papercut Upgrade
Update 10/20/22 8:15AM: Upgrade is complete and all services have been restored
Thursday October 20, 6:00AM to 8:00AM is a scheduled information system outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. Lancaster campus will be unaffected.
If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.
If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.
Scheduled: Papercut upgrade
Monday, August 3, 7AM to 8AM is a scheduled information system outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. Lancaster campus will be unaffected.
If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.
If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.
Update 8:00AM, the upgrade is complete and all print services are back up and running
Scheduled: Printing, Copying & Scanning Outage (PaperCut Upgrade)
We will be upgrading our printing/copying/scanning software, PaperCut, to a new version on Thursday, May 30 from 7am-8am. Printing, copying and scanning will not be available during this upgrade.
This will not impact the Lancaster site.
Contact the Helpdesk with questions or concerns: helpdesk@emu.edu or (540) 432-4357 (x4357).
Scheduled: Printing, Copying & Scanning Outage (PaperCut Database Migration)
We will be migrating the database that hosts PaperCut to a new version on Friday, March 8 from 7am-8am. Printing, copying and scanning will not be available during this migration.
This will not impact the Lancaster site.
Contact the Helpdesk with questions or concerns: helpdesk@emu.edu or 540 432 4357 (x4357).
Unscheduled: Printing, copying, and scanning outage
Friday, February 1, 2019
Update: Service has been restored. Any remaining issues, if found, can be directed to helpdesk@emu.edu
Unscheduled outage affecting Papercut services including printing, copying, and scanning beginning shortly after 3:30PM.
Scheduled: Printing, Copying & Scanning Outage (PaperCut Upgrade to v17)
We will be upgrading PaperCut to version 17 on Tuesday, July 24 from 1pm-4pm. Printing, copying and scanning will not be available during the upgrade. This will not impact the Lancaster site.
Contact the Helpdesk with questions or concerns: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).