Category Archives: Student Information System (Jenzabar EX)

Scheduled: myEMU & J1

myEMU, Student Information, Student Information System (Jenzabar EX), Student Information System (SIS), Web Applications

There is a planned outage of the Student Information System (Jenzabar J1) on September 30th (Tuesday) from 5:00 PM to 6:00 AM on October 1st (Wednesday). myEMU will be upgraded as well. myEMU will not be available from 5:00 PM until 11:00 PM on September 1st.

EMU payment processing (CashNET) depends on J1 and myEMU and will be down during the J1 outage. The PowerFAIDS interface to J1 will not work during the upgrade. Other systems may be affected.

If you use J1 Desktop, please quit J1 before 5 PM on Tuesday. If the Jenzabar client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

EMU must upgrade to J1 before the end of September since Jenzabar will not support J1 2023.3 after September 30th.

Helpdesk, Moodle, and Navigate will all be available while myEMU is down. Here are links to use these products:

Unscheduled: Transfer of Salesforce data to SQL Server is disrupted

Student Information System (Jenzabar EX)

Update: The problem has been resolved.

The CData package EMU uses to transfer salesforce data to a SQL Server backup database is not working. EMU is currently working with the vendor to resolve this issue. Most end users will not notice the problem. Some J1 data will be out of sync with Salesforce data until the problem is resolved.

Rescheduled: myEMU & J1

myEMU, Student Information, Student Information System (Jenzabar EX), Student Information System (SIS)

Progress Updates:

  • 6:50 AM J1 Web, myEMU, and J1 desktop are all available. IT will continue to solve problems over the next few days.
  • 5:00 AM J1 Desktop 2023.2 Patch 1 is installed and available on RDS and staff computers that were connected to the network. J1 Web has not yet been upgraded.
  • 2:20 AM DDU is no longer running hoping Jenzabar will soon confirm successful completion of this step. Kent is starting EMU permissions and customization steps
  • 12:30 AM Still not making progress-sorry
  • 10:45 PM still running data definition utility
  • 10 PM currently running the data definition utility
  • 8 PM Continuing J1 update to adjust database structure
  • 6:20 PM Jenzabar
  • 5:40 Create backup database
  • 5 PM Volume snapshots started

There is a planned outage of the Student Information System (Jenzabar J1) on March 5th (Tuesday of Spring Break) from 5:00 PM to 3:00 AM on March 6th. myEMU will also be upgraded and will not be available 5:00 PM until 5:30PM and from 7:30PM and until 9:30PM on March 5th.

This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. The PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.

If you use J1 Desktop, please quit J1 before leaving the previous week. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

We are updating to J1 2023.2 at this time because the J1 2022.2 version we are currently running is nearing its end of life.

Admin Notes (only visible to administrators)

Scheduled: J1 & myEMU

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Update: 12/21/2023 8:10 PM Patch 6 distribution is mostly complete for connected machines. If your computer was missed, it may get updated when it connects to the server. But if it is still not updated after giving it a little time see the emailed instructions about how to apply Patch 6 to an existing Jenzabar installation.

Thursday, Dec 21st, from 6:50PM until 7:30 PM, is a scheduled information system outage for the Student Information System (Jenzabar J1). myEMU will be unavailable for brief periods from 7:00 PM until 7:30. There may be times during that interval when some pages/functions in myEMU while we are doing maintenance work on the database and web servers.

EMU payment processing (Transact/CashNET) is dependent on J1 and myEMU so there will times between 7:00 PM and 7:30 PM on Dec 21st. The PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.

These changes will allow EMU to apply and use Patch 6 to the Jenzabar software on EMU desktop and laptop computers. This patch is necessary for EMU to comply with government-mandated reporting requirements (Issue 1009s, 1098t forms …). EMU will begin distributing Patch 6 at 8 PM on December 21st to the computers of Jenzabar users. If your computer is not connected to the EMU network or is turned off, the patch will be applied the next time the computer is connected to the EMU network.

Scheduled: myEMU & J1

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Status update:

3 PM J1, myEMU, and  CashNET are all available. 

  • Appstream has not yet been updated so one cannot use J1 there yet
  • There are still a number of technical issues, these issues primarily affect reports, views, and integrations. IS will continue to address these issues.

1 PM Both myEMU and J1 are available for use. Jenzabar has completed their work. The IS department is continuing work to make adjustments to accommodate the Jenzabar changes. If you have problems using J1, please create a heldesk ticket. This can be done be emailing helpdesk@emu.edu

11 AM JICS & CashNET are now available for use.

10 AM Making normal progress. We have completed changing the Jenzabar database structure. We are continuing with installing new software for myEMU, J1 Desktop, and J1 Web.

8 AM J1 & myEMU are down. Currently changing the structure of the Jenzabar database (Tables, views, stored procedures, …). Communication with all related applications have been halted as the database changes are made. This would include 25Live, CashNET, PowerFAIDS, Salesforce, and others.

7 AM CashNet, myEMU are currently available but will go down again at approximately 8AM Work is continuing on the database to prepare for running update scripts.

6:15 AM Volume snapshots in progress (CashNET, J1, MyEMU) all down

—————————- Original Message —————————————

There is a planned outage of the Student Information System (Jenzabar J1) on December 22nd from 7:00 AM to 3:00PM. myEMU will also be upgraded and will not be available 7:00 and until 1:00PM on December 22nd.

This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.

If you use J1 Desktop, please quit J1 before leaving for Christmas break. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

We are are updating to J1 2022.2 at this time because it includes changes that are necessary for EMU to be able to issue: 1098 and 1099 forms in January and to meet other regulatory requirements.

Scheduled: SISDB Maintenance

Student Information System (Jenzabar EX), Student Information System (SIS)

6:12 AM Update: SQL Server has restarted. All services other than DBAmp and the Salesforce Backups database are now available. Ungoing work with configuring DBAmp will take several hours

DB Amp needs to be upgraded to continue transferring data from Salesforce to SQLServer. Other items relying on SQL Server (Jenzabar, PowerFAIDS, myEMU, …) will not work during the upgrade.

Upgrade will start at 6 AM11/24/2022 (Thanksgiving morning). Planned completion is 6:15AM on 11/24/2022.

Scheduled: myEMU & J1

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Updates:

1:30 PM Update complete. J1 working (EMU computers, RDS server, and appstream). myEMU working. CashNET working. Scheduled J1 jobs now on schedule.

10:45 AM Update is nearly complete. J1, myEMU, and CashNET are all working. Still testing scheduled jobs. Appstream is running the old J1 client software so cannot connect to the current database.

8:45 AM Update still in progress. myEMU available, CashNET still being tested but appears to be working, J1 available for interactive use. J1 scheduled jobs are not working. J1 on Appstream is not available.

7 AM Upgrade Still in progress DSU is now complete. You may receive a notice that J1 2022.1 has been installed on your machine as well as Patch 3. You may be able to connect to J1 with it. While the new software functions not all data in the database is finished being updated, so data in some places may not be correct.

8 AM MyEMU available, J1 update is still in progress, but you are welcome to use it. CashNET still needs to be updated. Permissions in J1 still need to be updated.

6 AM Upgrade proceeding normally. We have been running the Database Structure Update(DSU) for one hour. All activity in myEMU and J1 is restricted as the structure of the database is changed.

Original

Monday, Oct 10th at 4:15 AM until 1PM is a scheduled information system outage for the Student Information System (Jenzabar J1). myEMU will be unavailable for a shorter period from 4:30 AM until 10 AM. EMU will be upgrading Jenzabar One and myEMU. J1 will be unavailable during this time.

This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down during the J1 outage. PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.

If you use the J1 client, please quit the client before you leave work on Friday. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

We are upgrading from Jenzabar 2021.3 to 2022.1 to fix bugs affecting registration and the business office.

Other features added by the 2022.1 upgrade include:

  • Increased functionality in the J1 Web product
  • Create Student Update process has improved performance
  • New gender and identity options
  • Pronoun tracking