Category Archives: Student Information System (Jenzabar EX)

Scheduled: Multiple system outage

This Saturday, 17 June 2017, from 5pm to 10pm is a scheduled Information Systems outage. We will be upgrading a core network storage device. Many services are affected, including:

  • emu.edu (web site)
  • Jenzabar EX, InfoMaker, and PowerFAIDS
  • myEMU
  • Moodle
  • Network drives (P:, G:, Z:, etc.)
  • Printing on the Harrisonburg campus
  • Phone  and voicemail service on the Harrisonburg campus
  • Remote desktop services
  • Wireless network access

Services not affected include:

  • Internet access
  • EMU Gmail
  • EMU Google Drive and G-Suite.
  • SSC Campus
  • 25Live room scheduling

As always we’ll update this post with any changes.

Please contact the Helpdesk with questions or concerns: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus). (For best results, please contact us before the outage–our systems will be offline too.)

MyEMU and Jenzabar EX scheduled outage

Saturday morning June 10, from 8:00 AM-5:00 PM, is a scheduled outage for a database server upgrade for Jenzabar EX and myEMU. Both Jenzabar EX and myEMU will be unavailable during this time. No other systems will be affected by this outage.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

MyEMU and Jenzabar EX Scheduled Outage

Tomorrow morning, Friday April 21 from 6:30-7:00 AM, is a scheduled outage for Jenzabar EX and myEMU. Both Jenzabar EX and myEMU will be unavailable during this time. No other systems will be affected by this outage.

We’ve scheduled this outage at an unusual time to correct a problem that causes some EX programs to crash. The need for this fix is urgent. We apologize for any inconvenience.

If you use EX and your computer is not shut down during the upgrade (i.e. before you leave for the day today), you will need to restart it after the upgrade for EX to work correctly.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

MyEMU and Jenzabar EX Scheduled Outage

Tonight, Wednesday 5 April from 8:30-9:30 is a scheduled outage for Jenzabar EX and myEMU. Both Jenzabar EX and myEMU will be unavailable during this time. No other systems will be affected by this outage.

We’ve scheduled this outage at an unusual time to correct a problem that prevents many scheduled tasks for running. The need for this fix is urgent. We apologize for any inconvenience.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

MyEMU and Jenzabar EX Scheduled Outage

Friday, April 14, 8:00 am to Saturday, April 15, 5:00 pm is a scheduled information systems outage for Student Information Systems (EX) and myEMU. We will be installing a major upgrade. EX and myEMU will be unavailable during this time.

We expect the outage to be for only EX and myEMU. No other systems will be affected by this outage.

If you use EX and your computer is not shut down during the upgrade (i.e. before you leave for the weekend), you will need to restart it after the upgrade for EX to work correctly.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

MyEMU and Jenzabar EX Scheduled Outage

Friday, December 30, 8:00 am to Saturday, December 31, 5:00 pm is a scheduled information systems outage for Student Information Systems (EX) and myEMU. We will be installing a major upgrade. EX and myEMU will be unavailable during this time.

We expect the outage to be for only EX and myEMU. No other systems will be affected by this outage.

If you use EX and your computer is not shut down during the upgrade (i.e. before you leave for the holidays), you will need to restart it after the upgrade for EX to work correctly.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

MyEMU and Jenzabar EX Scheduled Outage

Saturday, October 22, 8:00 am to Sunday, October 23, 5:00 pm is a scheduled information systems outage for Student Information Systems (EX) and myEMU. We will be installing a major upgrade. EX and myEMU will be unavailable during this time.

We expect the outage to be for only EX and myEMU. No other systems will be affected by this outage.

If you use EX and your computer is not shut down during the upgrade, you will need to restart it after the upgrade for EX to work correctly.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

MyEMU and Jenzabar EX Scheduled Outage

MyEMU and Jenzabar EX will be taken out of service late Sunday night, August 14, to correct an issue that may be adversely affecting system performance.  The outage will begin at 10:00 pm and we expect it to last about half an hour.

If you have any questions or concerns, please contact the Information Systems Helpdesk at helpdesk@emu.edu or 540-432-4357 (x4357 on the Harrisonburg campus.)

Jason Alderfer
Associate Director of Technology Systems