There is an issue with incoming toll free calls. If the call goes to voicemail, the call is dropped 10 seconds into the voicemail message.
Scheduled Phone outage – Harrisonburg
Update, 10:20am: All functions are tested and working. Outage closed. Exception: Park View FCU ATMs in the Campus Center and University Commons are not working. Park View FCU technicians were aware this might happen; we will be working them to resolve this issue.
Update, 9:45am: 800-number calling is restored.
Update, 9:00am: 911 service is now restored. Technicians are working on 800-number calling.
Update, 8:30am: Local and long-distance calling is working; 911 and 800-number calling are not. Technicians are working to resolve the outstanding issues.
On March 5 from 8-8:30am we will be upgrading a major component to the phone system at the Harrisonburg campus, Lancaster will not be affected. At the beginning of the upgrade existing calls will be dropped. Inbound calling will be available again immediately, however outbound calling may be unavailable for up to thirty minutes.
Unscheduled: Wireless Outage
Technicians are working on the issue.
Scheduled: Software Updates for Webservers
Between 6:30 AM and 7:00 AM on Friday, February 19 we will be performing software updates on three website servers. You may notice intermittent issues accessing moodle.emu.edu, www.emu.edu, and the Broadcast Email system web-interface during this time.
The web-accessible interface of the Broadcast Email system will be unavailable during this outage. However, emails sent into the Broadcast system will continue to be processed normally, but their delivery may be delayed slightly.
myEMU and Jenzabar EX scheduled outage
Wednesday, February 17, 7:00 am to 8:00 am is a scheduled information systems outage for Student Information Systems (EX) and myEMU. We will be installing a minor hotfix. EX and myEMU will be unavailable during this time.
We expect the outage to be for only EX and myEMU. No other systems will be affected.
Moodle will remain available at moodle.emu.edu .
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Unscheduled: Authentication problems
Update: 11:40AM: Wireless authentication is now working. Our testing shows that all systems are now functioning correctly.
Update 11:20AM: Technicians have identified a problem with our domain controllers. They are working to resolve the problem as quickly as possible. In our testing everything but wireless connections are working.
Technicians are investigating reports of errors authenticating to Moodle, myEMU, lab and office computers, and other systems.
EX FAM module outage, PowerFAIDS 21.1
For those of you that use the Financial Aid module, there will be an upgrade planned for 2/11/16, Thursday morning until 10:00am. Any connections to Financial Aid data will not be operational (FAM module, military subtab) while we get PowerFAIDs up to date to version 21.1. You may use any other part of EX during this time.
Unscheduled: Login and network drive access problems
Technicians are investigating reports of problems logging in and accessing network drives.
Unscheduled: Web server unresponsive
SQL Server Upgrade – MyEMU and EX outage
Wednesday, February 3rd from 7-7:30 is a scheduled information systems outage for Student Information Systems (EX) and myEMU. We will be installing a minor SQL server update. EX and myEMU will be unavailable during this time.
We expect the outage to be for only EX and myEMU. No other systems will be affected.
Moodle will remain available at moodle.emu.edu .
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).