Fixing a problem with the EX scheduler service knocked myEMU off-line. This was not noticed until later in the afternoon, while IS was in a team retreat.
Both problems have been fixed.
myEMU and EX upgrade
Saturday, May 9, 8:00 am to Sunday, May 10, 5:00 pm is a scheduled information systems outage for Student Information Systems (EX) and myEMU. We will be installing a major upgrade. EX and myEMU will be unavailable during this time.
We expect the outage to be for only EX and myEMU. No other systems will be affected.
Moodle will remain available at moodle.emu.edu .
If you use EX on a PC and have not shut it down for the weekend, you will need to reboot it after the update, before you first use EX next week.
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
EX FAM module outage, PowerFAIDS 20.2
For those of you that use the Financial Aid module, there will be an upgrade planned for 4/8/15, Wednesday morning until 10:00am. Please stay out of the FAM module while we get PowerFAIDs up to date to version 20.2.
You may use any other part of EX during this time.
MyEMU performance problems
Transient problems with server software caused slowness when accessing myEMU. These problems were corrected after they were discovered this morning.
EX and myEMU Maintenance Outage
Saturday March 21 from 8:00 am – 12:00 noon is a scheduled maintenance outage for Jenzabar EX and myEMU. We will be applying urgent hotfixes to Jenzabar EX.
We expect an outage for only EX and myEMU between 8:00 am and 12:00 noon on Saturday the 21st. No other systems will be affected.
If you use EX on a PC, you will need to reboot it after the update, before you first use EX over the weekend or next week.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Scheduled: Moodle
On Monday 2 Mar 2015 between 8:00am and 10:00am information systems will be upgrading our Moodle system to version 2.8.3 .
This upgrade will fix several bugs that users have encountered:
- the Gradebook Single view is now saving and updating as it should
- Turnitin’s Expanded Rubric view is now opening up as it should
Moodle will be unavailable during the upgrade; no other systems will be affected.
Please contact the Helpdesk with questions or comments: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).
Network problems in Science Center
Network connectivity issues have been reported in the Science Center, and problems have been identified. Technicians are working on the problem.
Remote Desktop Services unavailable
Technicians are working on the problem.
12:30 – Issue has been resolved
EX FAM module outage, PowerFAIDS 20.1
For those of you that use the Financial Aid module, there will be an upgrade planned for 2/11/15, Wednesday morning until 10:00am. Please stay out of the FAM module while we get PowerFAIDs up to date to version 20.1.
You may use any other part of EX during this time.
Jenzabar EX (SIS) – Users unable to login
Users attempting to login to Jenzabar EX receive an error message and are unable to login.
Technicians are looking into the problem and will update this entry when more information is available.
This issue has been resolved.