12:00pm, Noon: All performance issues have been resolved. Technicians are continuing to monitor systems.
Technicians are looking into the issue and will update with information as it is discovered.
Unscheduled: Rutt House has no network connectivity
Due to flooding in the basement, there is no network connectivity in Rutt House.
Scheduled: Website and Database Migrations
Update 9:20am: The migration of the broadcast email system is complete. All systems should be restored.
Update 9:00am: The migration of www.emu.edu has completed. We’re still in the process of migrating databases for the broadcast email system.
On Saturday, September 19th between 8am and 9am we will be migrating the EMU website to a new web-server. During this time you may experience intermittent issues accessing the website.
In addition, several databases that provide services to the EMU website will be migrated to a new server. You may notice slight disruptions of the following services:
- Broadcast Email system (all emails will be sent, but may be delayed slightly)
- Limesurvey based surveys, including any Course Evaluation surveys
- Machform based forms
Internet speed issue
Update: as of 7:00 pm the problem has been resolved.
Our internet connectivity has become extremely slow this evening. We are working to identify the problem.
Internet connectivity problems
A repeat of yesterday’s issues were encountered briefly, in which the addresses of many websites could not be resolved, however we have positively identified the cause of the problem. We have put a workaround in place until the vendor can fix the problem in the affected system.
Internet connection problems
3:15pm: All systems are functioning normally. Further details are available below.
2:15pm: We’ve received reports of internet connection problems. Technicians are investigating.
Between 2:15pm and 3:15pm on Tue 1 Sep users on the Harrisonburg campus experienced problems connecting to web sites and services. These problems were intermittent and inconsistent, with some sites being available and others not.
We have traced the problem to anomalies in web traffic across our two internet connections. We are working with both internet service providers to further diagnose the problem and prevent its recurrence.
Wireless and VPN outage
A service that handles authentication for wireless and vpn access failed on Sunday evening.
AirPlay and AppleTV unavailable indefinitely
Update 4 Jan 2016: AirPlay and AppleTV communication is now working.
Note that we cannot guarantee that AirPlay will continue to work. The AirPlay protocol is designed for small home networks, not the large, enterprise network at EMU. AirPlay problems are difficult to resolve at best and may prove unresolvable in the future.
Compatibility of AirPlay and AppleTV communication protocols with our network is marginal and we have always experienced varying degrees of problems supporting them. As of now they are not working and we do not have a timetable for restoring them. Anyone expecting to use them should prepare for alternative means of projecting their screen, such as a direct cable connection.
If you are unable to find a workaround for your particular situation, please call the Helpdesk to discuss at 540-432-4557 (x4557 on the Harrisonburg campus.)
External access to EMU resources was unavailable.
A system failed that caused external access to all EMU resources to be unavailable.
Unscheduled network interruption
Connectivity to a core network device failed briefly between 8:35 and 8:37 AM. This affected access to the internet and to certain servers.