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Blackboard server outage: Fri, Feb 4, 7-8:00 US EST – routine patch install

Friday February 4, 2005 7:00am - 7:55amBlackboard Serveradmin

Downtime NOTICE:
Blackboard will be unavailable on Thurs Feb 3 from 7:00 – 8:00 AM US Eastern Standard Time (UT: 1200 – 1300 hrs.) for routine patch/maintenance upgrades. This should be a routine, low-risk patch, and we do NOT anticipate any extended problems. Please accept my apologies for this late notice, but we’d like to complete this before the weekend.

If problems crop up, we can revert back to the previous state fairly quickly, so an hour should be sufficient to handle those contingencies.

A few faculty have recently report some anomalies in Blackboard. We believe it would be prudent to install these 3 minor upgrades to try and resolve some of those glitches.

Long Distance Outage

Tuesday January 25, 2005 9:30am - 4:00pmPhone Systemadmin

-Reports of intermittent problems when calling long distance was discovered this morning. A trouble ticket has been opened with our long distance carrier.

-Service is now working. There was a problem with our DS3 connection through Verizon. This is not the first time this circuit has caused us problems. We will request that our traffic be routed through another circuit.

Phys plant and oakwood network outage

Thursday January 13, 2005 8:25am - 9:10amNetworkadmin

Also all of Oakwood is down.

Went to oakwood – power is good, swapped SX modules, both are fine.

Went to maplewood, swapped SX modules, both are good, however, they are now both working – go figure. If the link from maplewood goes out again – replace switch. If link to PP goes out, replace SX module.

Checked for loose fiber – didn’t find any.

OCS Server Unavailable

Wednesday January 12, 2005 12:30pm - 12:40pmOCS Server (Copiers)admin

Users were unable to imput data via the keypads.

Internet outage

Tuesday January 11, 2005 5:00am - 9:00amInternetadmin

Internet outage –

A problem with the Ntelos network caused the problem. At 7:20 they had no estimate of when the outage would be resolved.

FS Server problems

Friday January 7, 2005 7:50am - 8:30amFile Serveradmin

Utilization was 86%, and the server show typical signs of being hung. Rebooted and did not load Sophos Sweep, but did load NovaNet.

Fileserver ST crashed

Thursday January 6, 2005 9:55am - 10:25amFile Serveradmin

Debug screen with “multiple abends on processor 0” message at top. Re-enabled logical processors from BIOS setup and restarted. Server hit 46% utilization and became unresponsive within 10 min. Swapped ACPIDRV for MPS14 in STARTUP.NCF. Server is now back to original config, and processors 1-3 are offline.

ST server hung at 46% cpu

Wednesday January 5, 2005 9:30am - 9:35amFile Serveradmin

Novell server ST hung at 46% CPU. When the second processor was stopped, CPU was 93%. No idea why this happened. All else seemed to be normal. Sweep and novastor was running. Server had to be powered off to get it operational again.

ST server to be worked on

Wednesday January 5, 2005 7:30am - 8:00amFile Serveradmin

ST server needs to be taken down to disable hyperthreading.
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Logical processors were disabled in the bios. Startup.ncf was modified to remove acpidrv.psm and replaced that with mps14.psm. This should allow multiprocessor function and not allow hyperthreading of logical processors.

Dan

Calendar: server unavailable

Thursday December 30, 2004 12:00pm - 12:50pmCalendar Serveradmin

The calendar server was unresponsive via the network or the console. A “spurious interrupt” message appeared on the console. After a reboot, everything appears fine.

IS Outages

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