Category Archives: LMS

Scheduled: Software Updates for Webservers

Between 6:30 AM and 7:00 AM on Tuesday, January 9th we will be performing software updates on some of our website servers. You may notice intermittent issues accessing www.emu.edu, moodle.emu.edu, and the Broadcast Email system web-interface during this time.

The web-accessible interface of the Broadcast Email system will be unavailable during this outage. However, emails sent into the Broadcast system will continue to be processed normally, but their delivery may be delayed slightly.

Scheduled: Upgrade Moodle to v3.4

We will be upgrading Moodle to version 3.4 on Wednesday, December 20th from 8am-10am. This release will bring new features and fixes. Here is a preview of the main features:

  • Better user management. You can now review and add enrollments (manual ones) from the same course participants screen.
  • Better calendar management.  
  • Easier activity navigation. Links are provided to let you move to the next or previous activity.

For more details about Moodle 3.4 please refer to the new features tour or the version release notes. There are also a series of videos that describe new version 3.4 features.

Please contact the Helpdesk with questions or comments: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Scheduled: Software Updates for Webservers

Between 6:30 AM and 7:00 AM on Friday, October 20th we will be performing software updates on our website servers. You may notice intermittent issues accessing www.emu.edu, Moodle, and the Broadcast Email system web-interface during this time.

The web-accessible interface of the Broadcast Email system will be unavailable during this outage. However, emails sent into the Broadcast system will continue to be processed normally, but their delivery may be delayed slightly.

Unscheduled: Moodle Unavailable

For approximately 10 to 15 minutes around 1:00pm this afternoon Moodle was unavailable. The cause of the outage was quickly determined to be due to document conversion software that handles conversion of assignment submissions to PDF for purposes of annotation/grading. The PDF conversion and annotation features have been disabled indefinitely until the issues caused by the document conversion software can be resolved.

Please contact the Helpdesk with questions or comments: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).

Scheduled: Software Updates for Webservers

Between 6:30 AM and 7:00 AM on Friday, September 15th we will be performing software updates on our website servers. You may notice intermittent issues accessing www.emu.edu, Moodle, and the Broadcast Email system web-interface during this time.

The web-accessible interface of the Broadcast Email system will be unavailable during this outage. However, emails sent into the Broadcast system will continue to be processed normally, but their delivery may be delayed slightly.

Scheduled: Moodle Unavailable for Panopto Block Upgrade

We will be upgrading the Panopto block in Moodle to a more up-to-date version at 5:45pm on Wednesday, August, 23rd. Moodle will be unavailable for no more than 5 minutes.

Panopto support has asked us to perform this upgrade to address a bug in their service. We apologize for the short notice.

Please contact the Helpdesk with questions or comments: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).

Scheduled: Software Updates for Webservers

Between 6:30 AM and 7:00 AM on Friday, August 18th we will be performing software updates on our website servers. You may notice intermittent issues accessing www.emu.edu, Moodle, and the Broadcast Email system web-interface during this time.

The web-accessible interface of the Broadcast Email system will be unavailable during this outage. However, emails sent into the Broadcast system will continue to be processed normally, but their delivery may be delayed slightly.

Scheduled: Moodle Unavailable for Panopto Block Upgrade

We will be upgrading the Panopto block in Moodle to a more up-to-date version this evening from 6:00pm to 8:00pm. Moodle will be unavailable during this time.

Panopto support has asked us to perform this upgrade to address a bug in their service. We apologize for the short notice.

Please contact the Helpdesk with questions or comments: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).

Scheduled: Upgrade Moodle to v3.3

We will be upgrading Moodle to version 3.3 on Saturday, July 15th from 9am-12pm. This release will bring new features and fixes. Here is a preview of the main features:

  • We will be rolling out the new, updated and simplified theme called “Boost”. This theme also improves how notifications and messages appear. The intent of the theme is for Moodle to look the same across all devices (computer, tablet, and mobile) and while using the Moodle app. See this video for further info.
  • An improved dashboard that allows you to keep track of what is happening in your course activities.
  • The Moodle assignment module will now convert submissions to .pdf allowing you to view the document from your screen without having to download it. You will also be able to grade and annotate from this screen similar to Turnitin. You will still be able to download the submission if that is preferred.

For more details about Moodle 3.3 please refer to the new features tour or the version release notes. There are also a series of videos that describe new version 3.3 features.

Please contact the Helpdesk with questions or comments: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).

Scheduled: Multiple system outage

This Saturday, 17 June 2017, from 5pm to 10pm is a scheduled Information Systems outage. We will be upgrading a core network storage device. Many services are affected, including:

  • emu.edu (web site)
  • Jenzabar EX, InfoMaker, and PowerFAIDS
  • myEMU
  • Moodle
  • Network drives (P:, G:, Z:, etc.)
  • Printing on the Harrisonburg campus
  • Phone  and voicemail service on the Harrisonburg campus
  • Remote desktop services
  • Wireless network access

Services not affected include:

  • Internet access
  • EMU Gmail
  • EMU Google Drive and G-Suite.
  • SSC Campus
  • 25Live room scheduling

As always we’ll update this post with any changes.

Please contact the Helpdesk with questions or concerns: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus). (For best results, please contact us before the outage–our systems will be offline too.)