4:30PM UPDATE: Access to myEMU has been restored.
myEMU is currently unavailable. Technicians are working on the issue.
Category Archives: myEMU
Scheduled: myEMU
Tuesday, July 9 from 6:00 AM until 8:00 AM is a scheduled outage for myEMU. We will be installing an update. myEMU will be unavailable during this time.
Upgrade was successfully completed. Payment processing on Transact/CashNET was disrupted between 7:20 and 8:00 AM.
Rescheduled: myEMU & J1
Progress Updates:
- 6:50 AM J1 Web, myEMU, and J1 desktop are all available. IT will continue to solve problems over the next few days.
- 5:00 AM J1 Desktop 2023.2 Patch 1 is installed and available on RDS and staff computers that were connected to the network. J1 Web has not yet been upgraded.
- 2:20 AM DDU is no longer running hoping Jenzabar will soon confirm successful completion of this step. Kent is starting EMU permissions and customization steps
- 12:30 AM Still not making progress-sorry
- 10:45 PM still running data definition utility
- 10 PM currently running the data definition utility
- 8 PM Continuing J1 update to adjust database structure
- 6:20 PM Jenzabar
- 5:40 Create backup database
- 5 PM Volume snapshots started
There is a planned outage of the Student Information System (Jenzabar J1) on March 5th (Tuesday of Spring Break) from 5:00 PM to 3:00 AM on March 6th. myEMU will also be upgraded and will not be available 5:00 PM until 5:30PM and from 7:30PM and until 9:30PM on March 5th.
This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. The PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.
If you use J1 Desktop, please quit J1 before leaving the previous week. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.
We are updating to J1 2023.2 at this time because the J1 2022.2 version we are currently running is nearing its end of life.
Admin Notes (only visible to administrators)
Scheduled: J1 & myEMU
Update: 12/21/2023 8:10 PM Patch 6 distribution is mostly complete for connected machines. If your computer was missed, it may get updated when it connects to the server. But if it is still not updated after giving it a little time see the emailed instructions about how to apply Patch 6 to an existing Jenzabar installation.
Thursday, Dec 21st, from 6:50PM until 7:30 PM, is a scheduled information system outage for the Student Information System (Jenzabar J1). myEMU will be unavailable for brief periods from 7:00 PM until 7:30. There may be times during that interval when some pages/functions in myEMU while we are doing maintenance work on the database and web servers.
EMU payment processing (Transact/CashNET) is dependent on J1 and myEMU so there will times between 7:00 PM and 7:30 PM on Dec 21st. The PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.
These changes will allow EMU to apply and use Patch 6 to the Jenzabar software on EMU desktop and laptop computers. This patch is necessary for EMU to comply with government-mandated reporting requirements (Issue 1009s, 1098t forms …). EMU will begin distributing Patch 6 at 8 PM on December 21st to the computers of Jenzabar users. If your computer is not connected to the EMU network or is turned off, the patch will be applied the next time the computer is connected to the EMU network.
Scheduled: myEMU & J1
Status update:
3 PM J1, myEMU, and CashNET are all available.
- Appstream has not yet been updated so one cannot use J1 there yet
- There are still a number of technical issues, these issues primarily affect reports, views, and integrations. IS will continue to address these issues.
1 PM Both myEMU and J1 are available for use. Jenzabar has completed their work. The IS department is continuing work to make adjustments to accommodate the Jenzabar changes. If you have problems using J1, please create a heldesk ticket. This can be done be emailing helpdesk@emu.edu
11 AM JICS & CashNET are now available for use.
10 AM Making normal progress. We have completed changing the Jenzabar database structure. We are continuing with installing new software for myEMU, J1 Desktop, and J1 Web.
8 AM J1 & myEMU are down. Currently changing the structure of the Jenzabar database (Tables, views, stored procedures, …). Communication with all related applications have been halted as the database changes are made. This would include 25Live, CashNET, PowerFAIDS, Salesforce, and others.
7 AM CashNet, myEMU are currently available but will go down again at approximately 8AM Work is continuing on the database to prepare for running update scripts.
6:15 AM Volume snapshots in progress (CashNET, J1, MyEMU) all down
—————————- Original Message —————————————
There is a planned outage of the Student Information System (Jenzabar J1) on December 22nd from 7:00 AM to 3:00PM. myEMU will also be upgraded and will not be available 7:00 and until 1:00PM on December 22nd.
This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.
If you use J1 Desktop, please quit J1 before leaving for Christmas break. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.
We are are updating to J1 2022.2 at this time because it includes changes that are necessary for EMU to be able to issue: 1098 and 1099 forms in January and to meet other regulatory requirements.
Scheduled: myEMU & J1
Updates:
1:30 PM Update complete. J1 working (EMU computers, RDS server, and appstream). myEMU working. CashNET working. Scheduled J1 jobs now on schedule.
10:45 AM Update is nearly complete. J1, myEMU, and CashNET are all working. Still testing scheduled jobs. Appstream is running the old J1 client software so cannot connect to the current database.
8:45 AM Update still in progress. myEMU available, CashNET still being tested but appears to be working, J1 available for interactive use. J1 scheduled jobs are not working. J1 on Appstream is not available.
7 AM Upgrade Still in progress DSU is now complete. You may receive a notice that J1 2022.1 has been installed on your machine as well as Patch 3. You may be able to connect to J1 with it. While the new software functions not all data in the database is finished being updated, so data in some places may not be correct.
8 AM MyEMU available, J1 update is still in progress, but you are welcome to use it. CashNET still needs to be updated. Permissions in J1 still need to be updated.
6 AM Upgrade proceeding normally. We have been running the Database Structure Update(DSU) for one hour. All activity in myEMU and J1 is restricted as the structure of the database is changed.
Original
Monday, Oct 10th at 4:15 AM until 1PM is a scheduled information system outage for the Student Information System (Jenzabar J1). myEMU will be unavailable for a shorter period from 4:30 AM until 10 AM. EMU will be upgrading Jenzabar One and myEMU. J1 will be unavailable during this time.
This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down during the J1 outage. PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.
If you use the J1 client, please quit the client before you leave work on Friday. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.
We are upgrading from Jenzabar 2021.3 to 2022.1 to fix bugs affecting registration and the business office.
Other features added by the 2022.1 upgrade include:
- Increased functionality in the J1 Web product
- Create Student Update process has improved performance
- New gender and identity options
- Pronoun tracking
Scheduled: myEMU, J1, PowerFAIDS, and all databases hosted on SISDB
On Saturday, June 26th, 6 AM until 6 PM is a planned information systems outage to upgrade servers. Not all databases will be down for the entire time. The hope is to have myEMU back in a few hours.
The SSRS report server, myEMU, J1, Powerfaids, CashNET, and all databases hosted on SISDB will be affected.
We are sorry for the inconvenience this will cause, but it is necessary that EMU upgrade its servers in order to continue using Jenzabar, the campus portal (myEMU), and financial aid software (PowerFAIDS). Thank you for your patience. If you have any questions please email the Helpdesk, helpdesk@emu.edu
7:50 Work is continuing. J1 Desktop is now available
12:10 PM Work is continuing. J1 Desktop and PowerFAIDS currently available. myEMU is not currently available.
3:45 PM MyEMU, SSRS Reports, J1 Desktop, J1 Web, PowerFAIDS are all available. Still working on scheduled jobs and other databases. myEMU will require additional maintenance work in the future.
5:30 PM Work is continuing and will be until 10 PM. Tasks still to be done are recreating linked servers, fixing problems with permissions, and recreating scheduled jobs. All databases hosted on SISDB are now online. MyEMU, SSRS Reports, J1 Desktop, J1 Web, and PowerFAIDS are all working.
6:00 PM Work is continuing. The Jenzabar play database is at the wrong version. It will not be available for a few hours. The Jenzabar production database and other database will continue to be available while work continues on the server.
11:55 PM Work will resume in the morning. Current issues: database mail is not working consistently, only some scheduled jobs are running, play database is at wrong version. MyEMU, SSRS Reports, J1 Desktop for Production, J1 Web, and PowerFAIDS are all working.
7 AM Sunday – Work has resumed on upgrade. The Jenzabar play database has been reverted from the 2021.1 test environment to a J1 2020.3 version. The normal uses of play can resume. Testing of J1 2021.1 is no longer possible. Work is continuing on database mail, database alerts, SQL agent job scheduling, and linked servers. MyEMU, SSRS Reports, J1 Desktop for Production, J1 Web, and PowerFAIDS are all working.
10 AM Sunday Database mail is now working in most situations. Still working on SQL agent job scheduling, and linked servers.
12 AM Progress is being made on SQL agent jobs. Linked servers still need to be worked on.
4 PM LDAP synchronization with J1 is not working. Link server between SQL Server and Salesforce is not working. All other linked servers are functioning. Most SQL agent jobs are now working. Work is continuing on the SQL Agent jobs which are failing. MyEMU, SSRS Reports, J1 Desktop for Production, J1 Web, and PowerFAIDS are all working.
6 PM All known problems with scheduled jobs have been resolved. There are likely additional problems that we have not found yet. Some scheduled times over the weekend were skipped. Some jobs ran over the weekend but failed to send the normal email. Continuing to work on other problems.
8 PM LDAP sync with J1 is now working.
12 PM Camel Salesforce integration has resumed. Salesforce linked server appears to be working, but some scripts that EMU uses need to be rewritten for the new version of DBAmp software. Some scheduled jobs are running but not able to record activity in a log file. Work will resume on Monday.
1:30 AM Monday Problem with scheduled jobs unable to write log files has been resolved. The only known problem at this point is with salesforce backup scripts.
Scheduled: myEMU & J1
Monday, July 13, 4 AM until noon is a scheduled information system outage for the Student Information System (Jenzabar J1) and myEMU. EMU will be upgrading Jenzabar One and myEMU. J1 will be unavailable during this time; myEMU will have limited functionality.
We expect to have myEMU available by 10 AM.
This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. Other systems should not be affected.
If you use the J1 client, please quit the client before you end work on Friday (July 10). If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.
If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.
Update 11:30 AM, both myEMU and J1 are available for use. IS is continuing to do some additional work on the upgrade, but users are welcome to use either product.
Scheduled: myEMU & J1
Monday, December 23, 7 AM until 1 PM is a scheduled information system outage for the Student Information System (Jenzabar J1) and myEMU. EMU will be installing a year-end update. J1 will be unavailable during this time; myEMU will have limited functionality.
We expect to have myEMU available by 10 AM.
This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. Other systems should not be affected.
If you use the J1 client, please quit the client before you leave work for break. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.
If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.
This update is crucial so that EMU can correctly figure taxes and pay employees in 2020. It is also necessary so that EMU can issue W2, 1095C, and 1098T reports in January.
We are sorry for the disruption on December 23rd, but we must update J1 before next year.
We will try to minimize the amount of time the system is down. Our goal is to minimize disruption for faculty, staff, and students.
Update: 10 AM: MyEMU is now available, we are still working on J1
Update: 11:30 AM: J1 is available for use, but IS is continuing to examine the system and correct any problems we find
Unscheduled outage: web access from off campus
An issue occurred during routine maintenance which caused some web servers to be inaccessible from off campus. Service affected include: Moodle, MyEMU.