Unscheduled outage affecting printing
Currently there are 5 devices that are unable to print
IS-01
HR-02
BIBLE-02
RL-03
LIB-02
Update:
Service has been restored
Unscheduled: Printing, copying, and scanning outage
Friday, February 1, 2019
Update: Service has been restored. Any remaining issues, if found, can be directed to helpdesk@emu.edu
Unscheduled outage affecting Papercut services including printing, copying, and scanning beginning shortly after 3:30PM.
Scheduled: Printing, copying, and scanning outage
On Thursday, January 3 beginning at 5 pm, printing, copying, and scanning will be unavailable while a software upgrade is performed. We expect the outage to last about 2 hours.
This will not affect EMU at Lancaster.
If you have any questions please contact the IS Helpdesk, helpdesk@emu.edu or 540-432-4357.
Scheduled: myEMU and EX
Friday, December 28, 5:30 AM until noon is a scheduled information system outage for the Student Information System (Jenzabar EX) and myEMU. We will be installing a year-end update. EX will be unavailable during this time; myEMU will have limited functionality.
We hope to minimize the amount of time the system is down. Our goal is to minimize disruption for faculty, staff, and students.
We expect to have myEMU available by 9AM.
This outage is for only EX and myEMU. Other systems should not be affected.
If you use the EX client, please quit the client before you leave work for break. If the client is running during the upgrade you may need to restart your computer after the upgrade for EX to work correctly.
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.
This update is necessary so that EMU can issue W2, 1095C, and 1098T reports in January.
Updates:
10 AM 12/28/2018 Both EX and myEMU are available, although the Information Systems department is continuing to test and verify the upgrade.
To use EX you must have the EX 7.2.4 client installed on your PC. The install should happen automatically. If your PC was off during the break, the new version of EX will install a few minutes after your machine is started.
Scheduled: Upgrade Moodle to v3.6
We will be upgrading Moodle to version 3.6 on Wednesday, December 19th from 9am to 1pm.
For more details about Moodle 3.6 please refer to the new features tour or the version release notes. There are also a series of videos that describe new version 3.6 features.
Please contact the Helpdesk with questions or comments: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Unscheduled: Phone service outage
Update: just before 1 pm, service was restored.
The connection which delivers phone service to campus has failed. We have engaged the vendor to fix this issue. Inbound and outbound calling is currently unavailable.
Unscheduled – Phone Service
Due to the return of problems with the cable that delivers phone service to campus, service for inbound and outbound calling will fail. We are working with our service provider to find a permanent solution to this problem.
Unscheduled: RDS Outage
Due to a hardware failure, RDS is unavailable.
Scheduled: Turnitin Scheduled Maintenance
Turnitin services will be briefly unavailable on October 28, 2018:
- Turnitin (including all integrations and Turnitin Early Adopter Program)
- SimCheckOEM (TCA API)
- Feedback Studio for iOS
- iThenticate
- WriteCheck
To ensure that services remain stable, particularly during high submission periods, this micro maintenance (30 minutes) will include several hardware updates and performance improvements.
Scheduled: Telephone system upgrade Saturday
This Saturday, October 20, beginning at 8:00 am we will be updating components of the campus phone system. Between 8 am and 10 am we anticipate there will be several brief periods, 5 minutes or less, during which there will be no dialtone and incoming calls will fail. Aside from this, phones should function normally.
If you have any questions please contact the Information Systems Helpdesk, helpdesk@emu.edu or 540-432-4357