An outage of a Domain Name Service (DNS) resolution provider resulted in the inability to access many internet sites. The problem appears to have been resolved by the service provider.
Unscheduled: Microsoft Service Disruption
Update 3/15/21 9:00PM: Affected services have been restored
Microsoft is reporting an outage that may affect the following EMU services:
- Voicethread
- Adobe Creative Cloud
- Blue
- 25Live
- OCLC EZProxy
- AWS Console
- AppStream
- Salesforce
- OCLC Tipasa
- Akademos
- Microsoft MFA
- Power BI
- Self Service Password Reset
Updates from Microsoft can be found at https://status.azure.com/en-us/status
Scheduled: myEMU & J1
Monday, Jan 4, 6 AM until noon is a scheduled information system outage for the Student Information System (Jenzabar J1) and myEMU. EMU will be upgrading Jenzabar One and myEMU. J1 will be unavailable during this time.
myEMU will be down from 6 AM until approximately 10AM. It may have limited functionality when it is available.
This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.
If you use the J1 client, please quit the client before you end work before Christmas break. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.
This update:
- Includes a partial update of tax information necessary to pay employees in 2021
- Mandatory tax form updates
- There is a new 1099-NEC form which replaces some 1099-MISC forms
- 1099 MISC form update
- 1099R
- 1099Q
- 1098-T
- W2
- 1095C
- More extensive use of legal names in J1
- Support for Test Location Type
- Fixes some interface problems between J1 and the software EMU uses for financial aid
- Modifies Manage Holds window to allow custom queries based on stored procedures
7:30 AM update: Upgrade is in progress. Both myEMU and J1 Desktop are not currently available.
8:40 AM Update: Upgrade is currently running behind schedule. Still looking to finish myEMU about 10AM and J1 Desktop at noon.
10:15 AM J1 desktop is available for use. The myEMU upgrade is still in progress.
11:30 Both J1 and myEMU are available for use.
If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.
Unscheduled: emu.edu website
Update 12/18/20 9:20 AM: Service has been restored
emu.edu is currently inaccessible. Information Systems is working to resolve this.
Scheduled Outage: Portfolio
Portfolio will be unavailable from 12/14/20 6:00PM through 12/15/20 8:00AM for scheduled maintenance.
This will affect all portfolio users.
Unscheduled: Google Service Disruption
Update 12/14/20 8:15AM: Service has been restored
Google is experiencing a service disruption with a Temporary Error (500) code. Many google services are affected including Gmail and Drive.
You can visit this link to check the status of all Google Services: https://www.google.com/appsstatus#hl=en&v=status
Schedule Outage: PowerFAIDS
This outage only affects staff in Financial Aid.
PowerFAIDS will be upgraded from version 26.1 to 26.1.1 on Wednesday, morning Dec 9.
The server upgrade will start at 7AM on Feb 11. The server upgrade should be completed in thirty minutes.
Users will have to use the new PowerFAIDS 26.1.1 client to connect to the upgraded server.
Unscheduled: Appstream outage
We are currently experiencing issues with AppStream. Users are unable to launch AppStream instances
Update 11/2/20 9:30AM: Appstream service has been restored.
Unscheduled: phone.emu.edu is unavailable
We are currently experiencing a problem with phone.emu.edu. Users are unable to access the website.
Unscheduled: Broadcast email system outage
Some problems have been discovered that are preventing broadcast emails from being delivered. IS is working on a solution.
Update: around 2:30 pm this issue was resolved.