Update 4:10pm: Inbound calling restored.
Update 3:35pm: Inbound calling has been disrupted. Technicians are working to resolve the issue.
Update 2:45pm: All systems are now functioning correctly.
A data center failure made multiple systems unavailable. A partial list of affected services follows:
11:56 – Issue is resolved
Currently the only tab that will not load is the “Home” tab. To work around this issue click on one of the other tabs.
This has been reported to CollegeNet support.
10:07 – email from CollegeNet
SaaS users are currently experiencing with an issue with the 25Live Dashboard failing to load. We are actively working on a resolution. No action is required on your part at this time. This is purely an informational announcement.
Please contact support@collegenet.com with questions.
There is an issue with incoming toll free calls. If the call goes to voicemail, the call is dropped 10 seconds into the voicemail message.
Update, 10:20am: All functions are tested and working. Outage closed. Exception: Park View FCU ATMs in the Campus Center and University Commons are not working. Park View FCU technicians were aware this might happen; we will be working them to resolve this issue.
Update, 9:45am: 800-number calling is restored.
Update, 9:00am: 911 service is now restored. Technicians are working on 800-number calling.
Update, 8:30am: Local and long-distance calling is working; 911 and 800-number calling are not. Technicians are working to resolve the outstanding issues.
On March 5 from 8-8:30am we will be upgrading a major component to the phone system at the Harrisonburg campus, Lancaster will not be affected. At the beginning of the upgrade existing calls will be dropped. Inbound calling will be available again immediately, however outbound calling may be unavailable for up to thirty minutes.
Technicians are working on the issue.
Between 6:30 AM and 7:00 AM on Friday, February 19 we will be performing software updates on three website servers. You may notice intermittent issues accessing moodle.emu.edu, www.emu.edu, and the Broadcast Email system web-interface during this time.
The web-accessible interface of the Broadcast Email system will be unavailable during this outage. However, emails sent into the Broadcast system will continue to be processed normally, but their delivery may be delayed slightly.
Wednesday, February 17, 7:00 am to 8:00 am is a scheduled information systems outage for Student Information Systems (EX) and myEMU. We will be installing a minor hotfix. EX and myEMU will be unavailable during this time.
We expect the outage to be for only EX and myEMU. No other systems will be affected.
Moodle will remain available at moodle.emu.edu .
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Update: 11:40AM: Wireless authentication is now working. Our testing shows that all systems are now functioning correctly.
Update 11:20AM: Technicians have identified a problem with our domain controllers. They are working to resolve the problem as quickly as possible. In our testing everything but wireless connections are working.
Technicians are investigating reports of errors authenticating to Moodle, myEMU, lab and office computers, and other systems.