Update: IS found additional problems that could not be resolved with this upgrade, and the upgrade was not successful. IS will be using the new information found in this procedure to continue working toward a solution. All services were restored by 12:45 am on July 8.

On Thursday, July 7, 2022, the servers that provide users with wireless connectivity to the EMU network and access to the broader Internet will be down. Maintenance will begin at 7:00 PM and the upgrade should take no longer than an hour. Wireless connectivity and access to the broader Internet will be affected for most if not all users.

Please reach out to helpdesk@emu.edu with any questions or concerns.

12:55 – The issue has been resolved. Contact the Helpdesk (helpdesk@emu.edu) if you continue to have issues.

There are reports of users not being able to connect to the wireless network. We are currently looking into solutions. Thank you for your patience.

Technicians rebooted the wifi controllers to resolve the issue.

UPDATE 2/21/22 9:05AM: This has been resolved.

UPDATE 2/18/22 10:15AM: There is a temporary workaround in place. Technicians will continue to monitor.

There is currently an issue in internet traffic routing. You can monitor reports of this issue at:

https://downdetector.com/status/quad9/

This may impact the following:

• Moodle
• myEMU
• 25Live
• Medicat
• Google Workspace (Gmail)
• Zoom
• AppStream

Technicians are monitoring the situation.

There is currently an issue logging into J1 and PowerFAIDS. This also impacts running queries against the J1 database. Technicians are working to resolve the issue.

This issue has been resolved

On Monday, January 3, 2022 we will be upgrading Moodle to a newer software version. Moodle will be unavailable during the upgrade.

If you have questions, please email helpdesk@emu.edu.