Scheduled outage: major network core software upgrade

Uncategorized

UPDATE: As of 2:15 pm the update has been completed and all services have been restored.

On Sunday, August 14 beginning at 12:30 pm IS will be upgrading the software on a core network device. This will result in an extensive outage of technology on campus. All phone, network, and internet access will be unavailable. We recommend no one plan to do office work on campus on Sunday afternoon.

If you are off-campus some services will remain available, including all Google services, Moodle, Salesforce, and www.emu.edu. However, Jenzabar systems including J1 and MyEMU will not be available on or off campus.

If you have questions please email helpdesk@emu.edu.

Scheduled Outage: Moodle

Blackboard/Moodle

The Moodle upgrade that failed this morning, will be reattempted on Monday, July 18, at 3:00am. 

The upgrade should involve one to two hours of downtime for Moodle and will be completed by the beginning of the workday.  This is a significant upgrade from version 3 to 4, which has a new look and feel that most will find easier and more intuitive to use.  However, it is a change, and we recognize that instructors with classes in session may need some additional support.  If you have classes at this time, we encourage you to email helpdesk@emu.edu for information from the IS Moodle Team about training opportunities.

Scheduled Outage: Moodle

Blackboard/Moodle

Update: July 15, 8:45am:
We are disappointed to report that the Moodle upgrade scheduled for early this morning could not be completed successfully.  Moodle remains unchanged.  We are working closely with our service provider to determine a new timeline.  We will send another update as soon as we have confirmation that the problems have been resolved and a new date can be set confidently.  If you have questions, please email them to helpdesk@emu.edu.

On Friday, July 15 3:00-6:30 am, we will be upgrading Moodle to version 4.0. Moodle will be unavailable during the upgrade. If you have questions, email helpdesk@emu.edu.

Scheduled Outage: Wireless Connectivty and Network Connectivity

Uncategorized

Update: IS found additional problems that could not be resolved with this upgrade, and the upgrade was not successful. IS will be using the new information found in this procedure to continue working toward a solution. All services were restored by 12:45 am on July 8.

On Thursday, July 7, 2022, the servers that provide users with wireless connectivity to the EMU network and access to the broader Internet will be down. Maintenance will begin at 7:00 PM and the upgrade should take no longer than an hour. Wireless connectivity and access to the broader Internet will be affected for most if not all users.

Please reach out to helpdesk@emu.edu with any questions or concerns.

Scheduled Outage: EMU VPN

VPN

On Tuesday, June 21, 2022 from 5:00PM to 5:45PM we will be updating a component of the EMU VPN to a newer software version. New connections to the EMU VPN will not work during the upgrade. VPN connections already active at the time of the upgrade will not be affected.

If you have questions, please email helpdesk@emu.edu.