Portfolio will be unavailable from 12/14/20 6:00PM through 12/15/20 8:00AM for scheduled maintenance.
This will affect all portfolio users.
Unscheduled: Google Service Disruption
Update 12/14/20 8:15AM: Service has been restored
Google is experiencing a service disruption with a Temporary Error (500) code. Many google services are affected including Gmail and Drive.
You can visit this link to check the status of all Google Services: https://www.google.com/appsstatus#hl=en&v=status
Schedule Outage: PowerFAIDS
This outage only affects staff in Financial Aid.
PowerFAIDS will be upgraded from version 26.1 to 26.1.1 on Wednesday, morning Dec 9.
The server upgrade will start at 7AM on Feb 11. The server upgrade should be completed in thirty minutes.
Users will have to use the new PowerFAIDS 26.1.1 client to connect to the upgraded server.
Unscheduled: Appstream outage
We are currently experiencing issues with AppStream. Users are unable to launch AppStream instances
Update 11/2/20 9:30AM: Appstream service has been restored.
Unscheduled: phone.emu.edu is unavailable
We are currently experiencing a problem with phone.emu.edu. Users are unable to access the website.
Unscheduled: Broadcast email system outage
Some problems have been discovered that are preventing broadcast emails from being delivered. IS is working on a solution.
Update: around 2:30 pm this issue was resolved.
Unscheduled: Web Service Unavailable from Off-Campus
There is currently an issue with accessing web services from off-campus. This includes:
Moodle
myEMU
Unscheduled: Moodle Cert Issue
We are currently experiencing an issue with the Moodle certificate.
Scheduled: Papercut upgrade
Monday, August 3, 7AM to 8AM is a scheduled information system outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. Lancaster campus will be unaffected.
If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.
If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.
Update 8:00AM, the upgrade is complete and all print services are back up and running
Scheduled: myEMU & J1
Monday, July 13, 4 AM until noon is a scheduled information system outage for the Student Information System (Jenzabar J1) and myEMU. EMU will be upgrading Jenzabar One and myEMU. J1 will be unavailable during this time; myEMU will have limited functionality.
We expect to have myEMU available by 10 AM.
This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. Other systems should not be affected.
If you use the J1 client, please quit the client before you end work on Friday (July 10). If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.
If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.
Update 11:30 AM, both myEMU and J1 are available for use. IS is continuing to do some additional work on the upgrade, but users are welcome to use either product.