Our phone service provider seems to be having an outage that affects us. We are working on a resolution.
Unscheduled: AppStream
Update 10:15AM: AppStream services have been restored
AppStream services available at emu.edu/appstream are unavailable as of 9:00AM ET on Wednesday June 10.
Scheduled: Phone system software upgrade
On Wednesday, May 13 from 7:30 pm to 9:30 pm, IS will be installing an upgrade to the phone system. This will result in a two hour outage of the ability to make and receive calls from all phones on campus. Voicemail and call forwarding will not be available during this time as well.
Unscheduled: J1 and myEMU Outage
J1 and some functionality in myEMU is currently unavailable. Techs are working with the vendor to solve the issue.
Unscheduled: my.emu.edu outage
The failure of a routine maintenance procedure resulted in an outage.
Unscheduled Outage: password.emu.edu unavailable
password.emu.edu is unavailable for password resets.
Schedule Outage: PowerFAIDS
This outage only affects staff in Financial Aid.
PowerFAIDS will be upgraded from version 25.1 to 25.2 on Tuesday Morning, Feb 11.
The server upgrade will start at 7AM on Feb 11. The server upgrade should be completed in twenty minutes.
Users will have to use the new PowerFAIDS 25.2 client to connect to the upgraded server.
The upgrade includes:
- Official 2020-2021 Pell Grant Payment and Disbursement Schedules
- Support for the 2020-2021 College Financing Plan (CFP) in PowerFAIDS and Net Partner Student
- Enhanced Batch Wizard Ability to Adjust Awards to Zero
- Creating Student Records in Outside Systems Using an API
Unscheduled outage: Moodle
There is currently an issue that does not allow users to log-in to Moodle. Please standby as we are working on this to restore service as soon as possible.
Scheduled: Outage of P, G, Z drives
Update 1/4/19 @ 12:30PM: Upgrade has been completed.
Information Systems will be upgrading the file storage server that hosts the P, G, and Z network drives beginning Friday, January 3 at 7:00 pm through 9 am Saturday, January 4. Because of the unavailability of these drives, logging into workstations on campus will be difficult or impossible during this outage. This upgrade is critical to address security issues.
If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.
Scheduled: myEMU & J1
Monday, December 23, 7 AM until 1 PM is a scheduled information system outage for the Student Information System (Jenzabar J1) and myEMU. EMU will be installing a year-end update. J1 will be unavailable during this time; myEMU will have limited functionality.
We expect to have myEMU available by 10 AM.
This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. Other systems should not be affected.
If you use the J1 client, please quit the client before you leave work for break. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.
If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.
This update is crucial so that EMU can correctly figure taxes and pay employees in 2020. It is also necessary so that EMU can issue W2, 1095C, and 1098T reports in January.
We are sorry for the disruption on December 23rd, but we must update J1 before next year.
We will try to minimize the amount of time the system is down. Our goal is to minimize disruption for faculty, staff, and students.
Update: 10 AM: MyEMU is now available, we are still working on J1
Update: 11:30 AM: J1 is available for use, but IS is continuing to examine the system and correct any problems we find