Schedule Outage: PowerFAIDS

Student Information System (SIS)

This outage only affects staff in Financial Aid.

PowerFAIDS will be upgraded from version 25.1 to 25.2 on Tuesday Morning, Feb 11.

The server upgrade will start at 7AM on Feb 11. The server upgrade should be completed in twenty minutes.

Users will have to use the new PowerFAIDS 25.2 client to connect to the upgraded server.

The upgrade includes:

  • Official 2020-2021 Pell Grant Payment and Disbursement Schedules
  • Support for the 2020-2021 College Financing Plan (CFP) in PowerFAIDS and Net Partner Student
  • Enhanced Batch Wizard Ability to Adjust Awards to Zero
  • Creating Student Records in Outside Systems Using an API

Scheduled: Outage of P, G, Z drives

File Server, ,

Update 1/4/19 @ 12:30PM: Upgrade has been completed.

Information Systems will be upgrading the file storage server that hosts the P, G, and Z network drives beginning Friday, January 3 at 7:00 pm through 9 am Saturday, January 4.  Because of the unavailability of these drives, logging into workstations on campus will be difficult or impossible during this outage.  This upgrade is critical to address security issues.

If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

Scheduled: myEMU & J1

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Monday, December 23, 7 AM until 1 PM is a scheduled information system outage for the Student Information System (Jenzabar J1) and myEMU. EMU will be installing a year-end update. J1 will be unavailable during this time; myEMU will have limited functionality.

We expect to have myEMU available by 10 AM.

This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. Other systems should not be affected.

If you use the J1 client, please quit the client before you leave work for break. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

This update is crucial so that EMU can correctly figure taxes and pay employees in 2020. It is also necessary so that EMU can issue W2, 1095C, and 1098T reports in January.

We are sorry for the disruption on December 23rd, but we must update J1 before next year.
We will try to minimize the amount of time the system is down. Our goal is to minimize disruption for faculty, staff, and students.

Update: 10 AM: MyEMU is now available, we are still working on J1
Update: 11:30 AM: J1 is available for use, but IS is continuing to examine the system and correct any problems we find

Scheduled: Upgrade Moodle to v3.8

LMS,

Update @ 9:40 AM: The upgrade has been completed.

We will be upgrading Moodle to version 3.8 on Thursday, December 19th from 9am to 12pm.

For more details about Moodle 3.8 please refer to the new features tour or the version release notes. There are also a series of videos that describe new version 3.8 features.

Please contact the Helpdesk with questions or comments: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Scheduled: Major core upgrade; significant outage

Uncategorized

Update:  at 11:35 am the update and related tasks were completed successfully, ahead of schedule.

On Saturday, August 3, we will be taking a core network component offline for a software upgrade.  This will result in a complete outage of all technology and telecommunications services in Harrisonburg , Lancaster, and Washington (WCSC) as well as most web and internet services EMU provides to off-campus audiences.  We plan to maintain availability of the main website, www.emu.edu, to external audiences by using cloud technology.  All other services will be unavailable (including telephone service).  The procedure will begin before 8 am and if all goes well, should be complete by noon, though it is anticipated that an outage of this magnitude will have some unintended consequences that will need to be addressed after the main procedure.

If you have any questions, please contact the helpdesk, helpdesk@emu.edu or 540-432-4557.

Scheduled: Upgrade Moodle to v3.7

Uncategorized

We will be upgrading Moodle to version 3.7 on Monday, July 15th from 5:00 PM to 9:00 PM.

For more details about Moodle 3.7 please refer to the new features tour or the version release notes. There is also a series of videos that describe new version 3.7 features.

Please contact the Helpdesk with questions or comments: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Update 2019-07-15 6:41 PM: The upgrade is complete. Moodle is once again available.

Scheduled: CashNET

Uncategorized

CashNET

System Downtime during failover to Azure Saturday, June 8, 3:00 PM – 3:30 PM ET
AZURE TESTING WINDOW Saturday, June 8, 3:30 PM – 5:30 PM ET
SYSTEM DOWNTIME DURING FAIL-BACK TO AWS Saturday, June 8, 5:30 PM – 6:00 PM ET

This maintenance is part of CashNET’s effort to create a Disaster Recovery site hosted on the Microsoft Azure cloud.

The test will be a failover test where we will completely switch the connectivity of all Transact payments powered by Cashnet services in both Train and Production from the AWS infrastructure to the Azure DR infrastructure.

During the testing window, EMU will test some of these interfaces used by Transact payments:

Lookup
Transaction Posting
Status Posting
Single Sign-On
G/L Validation
eMarket Checkout/Gateway Requests
eMarket Merchant Notifications
Web Services

4:48 PM Update: Online donation processing and online payment of student accounts have been down since 3PM. I am not expecting that these services will be restored until 6PM.