Friday, February 1, 2019
Update: Service has been restored. Any remaining issues, if found, can be directed to helpdesk@emu.edu
Unscheduled outage affecting Papercut services including printing, copying, and scanning beginning shortly after 3:30PM.
Category Archives: Printing
Scheduled: Printing, Copying & Scanning Outage (PaperCut Upgrade to v17)
We will be upgrading PaperCut to version 17 on Tuesday, July 24 from 1pm-4pm. Printing, copying and scanning will not be available during the upgrade. This will not impact the Lancaster site.
Contact the Helpdesk with questions or concerns: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).
Scheduled: Multiple system outage
This Saturday, 17 June 2017, from 5pm to 10pm is a scheduled Information Systems outage. We will be upgrading a core network storage device. Many services are affected, including:
- emu.edu (web site)
- Jenzabar EX, InfoMaker, and PowerFAIDS
- myEMU
- Moodle
- Network drives (P:, G:, Z:, etc.)
- Printing on the Harrisonburg campus
- Phone and voicemail service on the Harrisonburg campus
- Remote desktop services
- Wireless network access
Services not affected include:
- Internet access
- EMU Gmail
- EMU Google Drive and G-Suite.
- SSC Campus
- 25Live room scheduling
As always we’ll update this post with any changes.
Please contact the Helpdesk with questions or concerns: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus). (For best results, please contact us before the outage–our systems will be offline too.)
Scheduled Print Server Reboot 3/30
The print server is scheduled for a reboot on March 30, 2017 at 7:00am. This will result in inability to print to EMU copiers and printers at the Harrisonburg campus, and may affect emailtoprint functionality. These effects should last only a few minutes.
Isolated printing outages
Recent server upgrades made necessary the reconfiguration of certain aspects of our printing system. While this work is being done, a few printers in various locations on campus have been inaccessible. As of Wednesday morning this is nearly completed and we expect full resolution before noon.
Unscheduled outage: Network Printing
There is an unscheduled printing outage. Network technicians are working on the issue.
Printing server unresponsive
Technicians are investigating a problem with the printing system.
Update: The problem is resolved. Printing is now functioning normally.
Print, Copy, Scan Outage
Print, copy, and scan services will be offline for up to an hour while we resolve Equitrac licensing issues.
ST rebooted – broke printing for lab printers
ST rebooted for an unknown reason. Reloaded services and it works fine.
Printing services on student server down
The student file and print server (ST) is not accepting print jobs. Printing in computer labs is not currently working. A technician is working on the problem.