Scheduled: Papercut Upgrade

Copiers (PaperCut), Printing

Update 10/20/22 8:15AM: Upgrade is complete and all services have been restored

Thursday October 20, 6:00AM to 8:00AM is a scheduled information system outage for Papercut in order to perform a necessary upgrade.  Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus.  Lancaster campus will be unaffected.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

Scheduled: myEMU & J1

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Updates:

1:30 PM Update complete. J1 working (EMU computers, RDS server, and appstream). myEMU working. CashNET working. Scheduled J1 jobs now on schedule.

10:45 AM Update is nearly complete. J1, myEMU, and CashNET are all working. Still testing scheduled jobs. Appstream is running the old J1 client software so cannot connect to the current database.

8:45 AM Update still in progress. myEMU available, CashNET still being tested but appears to be working, J1 available for interactive use. J1 scheduled jobs are not working. J1 on Appstream is not available.

7 AM Upgrade Still in progress DSU is now complete. You may receive a notice that J1 2022.1 has been installed on your machine as well as Patch 3. You may be able to connect to J1 with it. While the new software functions not all data in the database is finished being updated, so data in some places may not be correct.

8 AM MyEMU available, J1 update is still in progress, but you are welcome to use it. CashNET still needs to be updated. Permissions in J1 still need to be updated.

6 AM Upgrade proceeding normally. We have been running the Database Structure Update(DSU) for one hour. All activity in myEMU and J1 is restricted as the structure of the database is changed.

Original

Monday, Oct 10th at 4:15 AM until 1PM is a scheduled information system outage for the Student Information System (Jenzabar J1). myEMU will be unavailable for a shorter period from 4:30 AM until 10 AM. EMU will be upgrading Jenzabar One and myEMU. J1 will be unavailable during this time.

This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down during the J1 outage. PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.

If you use the J1 client, please quit the client before you leave work on Friday. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

We are upgrading from Jenzabar 2021.3 to 2022.1 to fix bugs affecting registration and the business office.

Other features added by the 2022.1 upgrade include:

  • Increased functionality in the J1 Web product
  • Create Student Update process has improved performance
  • New gender and identity options
  • Pronoun tracking

Scheduled outage: major network core software upgrade

Uncategorized

UPDATE: As of 2:15 pm the update has been completed and all services have been restored.

On Sunday, August 14 beginning at 12:30 pm IS will be upgrading the software on a core network device. This will result in an extensive outage of technology on campus. All phone, network, and internet access will be unavailable. We recommend no one plan to do office work on campus on Sunday afternoon.

If you are off-campus some services will remain available, including all Google services, Moodle, Salesforce, and www.emu.edu. However, Jenzabar systems including J1 and MyEMU will not be available on or off campus.

If you have questions please email helpdesk@emu.edu.

Scheduled Outage: Moodle

Blackboard/Moodle

The Moodle upgrade that failed this morning, will be reattempted on Monday, July 18, at 3:00am. 

The upgrade should involve one to two hours of downtime for Moodle and will be completed by the beginning of the workday.  This is a significant upgrade from version 3 to 4, which has a new look and feel that most will find easier and more intuitive to use.  However, it is a change, and we recognize that instructors with classes in session may need some additional support.  If you have classes at this time, we encourage you to email helpdesk@emu.edu for information from the IS Moodle Team about training opportunities.

Scheduled Outage: Moodle

Blackboard/Moodle

Update: July 15, 8:45am:
We are disappointed to report that the Moodle upgrade scheduled for early this morning could not be completed successfully.  Moodle remains unchanged.  We are working closely with our service provider to determine a new timeline.  We will send another update as soon as we have confirmation that the problems have been resolved and a new date can be set confidently.  If you have questions, please email them to helpdesk@emu.edu.

On Friday, July 15 3:00-6:30 am, we will be upgrading Moodle to version 4.0. Moodle will be unavailable during the upgrade. If you have questions, email helpdesk@emu.edu.