Update: 12/20/22 3:35PM: Wifi access has been restored.
The Wifi network is not available. Technicians are working on the issue.
Scheduled: SISDB Maintenance
6:12 AM Update: SQL Server has restarted. All services other than DBAmp and the Salesforce Backups database are now available. Ungoing work with configuring DBAmp will take several hours
DB Amp needs to be upgraded to continue transferring data from Salesforce to SQLServer. Other items relying on SQL Server (Jenzabar, PowerFAIDS, myEMU, …) will not work during the upgrade.
Upgrade will start at 6 AM11/24/2022 (Thanksgiving morning). Planned completion is 6:15AM on 11/24/2022.
11/16/22 Unscheduled: Broadcast Messaging System
Update 11/17/22 8:00AM – Broadcast messaging functionality has been restored.
Original: Sending broadcast messages from Gmail or another web client is currently not functional and IS is investigating. In the meantime, broadcast messages should be sent from the broadcast messaging web interface (emu.edu/broadcast)
11/15/22 Scheduled: TeamDynamix
Update 11:00PM: Upgrade is complete
EMU Information Systems is switching from Jira Service Management to TeamDynamix for IT service management, including Helpdesk and SIS ticketing. All open tickets will be migrated to the new system, and requestors/participants of open tickets may receive an email from helpdesk@emu.edu alerting them of successful ticket migration. This email will also contain a reply token unique to a customer’s ticket in our new platform.
Unscheduled: Moodle
Update 11/8/2022 10:40AM: This issue is resolved
Users will receive an error screen when accessing moodle.emu.edu. Technicians are working with our support vendor to resolve the issue.
Users can get around this error by going to moodle.emu.edu/my
Scheduled Outage: Wireless and Network Connectivity
On Sunday, October 23 beginning at 1 pm, the servers that provide wireless connectivity to the EMU network and access to the broader Internet will be down. Maintenance will begin at 1:00 PM and the upgrade should take no longer than two hours. Wireless connectivity and access to the broader Internet will be affected for most if not all users.
Scheduled: Papercut Upgrade
Update 10/20/22 8:15AM: Upgrade is complete and all services have been restored
Thursday October 20, 6:00AM to 8:00AM is a scheduled information system outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. Lancaster campus will be unaffected.
If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.
If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.
Scheduled: myEMU & J1
Updates:
1:30 PM Update complete. J1 working (EMU computers, RDS server, and appstream). myEMU working. CashNET working. Scheduled J1 jobs now on schedule.
10:45 AM Update is nearly complete. J1, myEMU, and CashNET are all working. Still testing scheduled jobs. Appstream is running the old J1 client software so cannot connect to the current database.
8:45 AM Update still in progress. myEMU available, CashNET still being tested but appears to be working, J1 available for interactive use. J1 scheduled jobs are not working. J1 on Appstream is not available.
7 AM Upgrade Still in progress DSU is now complete. You may receive a notice that J1 2022.1 has been installed on your machine as well as Patch 3. You may be able to connect to J1 with it. While the new software functions not all data in the database is finished being updated, so data in some places may not be correct.
8 AM MyEMU available, J1 update is still in progress, but you are welcome to use it. CashNET still needs to be updated. Permissions in J1 still need to be updated.
6 AM Upgrade proceeding normally. We have been running the Database Structure Update(DSU) for one hour. All activity in myEMU and J1 is restricted as the structure of the database is changed.
Original
Monday, Oct 10th at 4:15 AM until 1PM is a scheduled information system outage for the Student Information System (Jenzabar J1). myEMU will be unavailable for a shorter period from 4:30 AM until 10 AM. EMU will be upgrading Jenzabar One and myEMU. J1 will be unavailable during this time.
This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down during the J1 outage. PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.
If you use the J1 client, please quit the client before you leave work on Friday. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.
We are upgrading from Jenzabar 2021.3 to 2022.1 to fix bugs affecting registration and the business office.
Other features added by the 2022.1 upgrade include:
- Increased functionality in the J1 Web product
- Create Student Update process has improved performance
- New gender and identity options
- Pronoun tracking
Unscheduled: Seminary network switch failure
UPDATE: As of 9:45 connectivity has been restored.
A network switch has failed in the Seminary building, affecting connectivity in some areas of the first and second floors. IS is working on the problem.
Unscheduled Outage: Network Issues South Campus Center
UPDATE: A fiber optic link serving a couple of switches in the campus center failed and a new one was made live. Connectivity has been restored.
We are currently experiencing network issues in Campus Center South, first and second floor. Technicians are working on the issue.