Due to multiple problems occurring simultaneously, a data storage system failed and was very troublesome to restore.  Not all problems are as yet resolved, but services have been restored.  A large number of services were affected, including but not limited to Jenzabar J1, all web servers, and mapped drives.

CashNET

System Downtime during failover to Azure Saturday, June 8, 3:00 PM – 3:30 PM ET
AZURE TESTING WINDOW Saturday, June 8, 3:30 PM – 5:30 PM ET
SYSTEM DOWNTIME DURING FAIL-BACK TO AWS Saturday, June 8, 5:30 PM – 6:00 PM ET

This maintenance is part of CashNET’s effort to create a Disaster Recovery site hosted on the Microsoft Azure cloud.

The test will be a failover test where we will completely switch the connectivity of all Transact payments powered by Cashnet services in both Train and Production from the AWS infrastructure to the Azure DR infrastructure.

During the testing window, EMU will test some of these interfaces used by Transact payments:

Lookup
Transaction Posting
Status Posting
Single Sign-On
G/L Validation
eMarket Checkout/Gateway Requests
eMarket Merchant Notifications
Web Services

4:48 PM Update: Online donation processing and online payment of student accounts have been down since 3PM. I am not expecting that these services will be restored until 6PM.

We are experiencing some anomalies with our internet connectivity.  The cause and resolution is still being investigated.

Update: as of 6 pm, we believe all factors contributing to the issues have been identified and resolved.  We do not expect further connectivity problems.

Due to a device malfunction, network and phone service are unavailable at the Lancaster office.  Restoration efforts are under way.

Update:  as of 10:35 am the issue has been resolved.

As a follow up to the problems experienced March 18, Jenzabar needs to do additional work on the myEMU server. That will be done between 6:00 AM and 6:20 AM on March 19. myEMU will be inaccessible during a portion of that time.

6:13 AM: Maintenance work is complete

On March 18, 2019 EMU experienced difficulty communicating between the myEMU server and the J1 database server. This resulted in people being unable to lookup account balances, run PDF reports (including unofficial transcripts) using myEMU.

To resolve this issue Jenzabar restarted the myEMU server. My EMU was unavailable from 3:35 to 4:43 PM.

Tuesday. March 5 from 4:30 AM until 10 AM is a scheduled information system outage for the Student Information System (Jenzabar EX) and myEMU. We will be installing an update to EX and JICS. EX will be unavailable during this time; myEMU will have limited functionality.

We hope to minimize the amount of time the system is down. Our goal is to minimize disruption for faculty, staff, and students.

We expect to have myEMU available by 8:30 AM.

This outage is for only EX and myEMU. Other systems should not be affected.

If you use the EX client, please quit the client before you leave work Monday night. If the client is running during the upgrade you may need to restart your computer after the upgrade for EX to work correctly.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

This update is to install the new J1 Desktop client from Jenzabar.

10 AM 03/05/2019 Both EX and myEMU are available, although the Information Systems department is continuing to test and verify the upgrade.

To use EX you must have the new Jenzabar One Desktop client installed on your PC. The install should happen automatically. If your PC was off during the break, Jenzabar One Desktop will install a few minutes after your machine is started.